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The customer is NOT always right!

More Like The Gas Beneath My Pants

, , , | Right | September 2, 2008

Me: “Hello, [Music Store]. How may I help you?”

Customer: “I was wondering if you had the sheet music for Hero.”

Me: “Mariah Carey?”

Customer: “No! Bette Midler!”

Me: “Oh! Wind Beneath My Wings! Sure, we’ve got it!”

Customer: “Huh?”

Me: “The song is called Wind Beneath My Wings. It’s one of the most popular vocal arrangements on the market.”

Customer: “No, it’s that one about her hero.”

Me: “Yeah…” *sings* “Did you ever know that you’re my hero? You’re everything I wish I could be… I can fly higher than an eagle… and you are the WIND BENEATH MY WINGS.”

Customer: “Yes! That’s the one!” *sings* “‘Did you ever know that you’re my HERO!’ Can you hold a copy for me?”

Me: *giving up* “Of course…”

(Later on…)

Coworker 1: “So, who was on the phone?”

Coworker 2: “… and why are they the wind beneath your wings?”

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When Customers Attack

, , , | Right | September 2, 2008

(A lady comes up to me with a cart.)

Lady: “Where’s the toilet paper that’s on sale?”

Me: “It should be in aisle 18.”

(We’re looking for the toilet paper when another man comes up and stands quietly nearby, clearly waiting for me to help him. The lady turns to the man and RAMS him with her cart.)

Lady: “Stay back, f***er! She’s helping me first!”

Man: “Excuse me? I was just waiting to ask where the cereal is–”

Lady: *rams cart into him again* “F*** OFF!”

(Surprisingly, the man did not retaliate and I waved him off to the appropriate aisle.)


This story is part of the Customers-Overreacting roundup!

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The Logic Is Weak In This One

, , , | Right | September 2, 2008

(A man comes out of the fitting room with a pair of pants and talks to my coworker.)

Customer: “So… it says here on the hanger, that it’s size 34. The tag says 34, and this other tag says 34. But there’s no freaking way I can fit into these! So what does that mean?

Coworker: “Well, I guess that means you’re not a size 34…”

Customer: “Oh. Thanks.”

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Playing Hide And Don’t Seek

, , , , , | Right | September 1, 2008

Bookstore customer: “Do you have the CD, Lord Lift Our Voices Up On High, Volume 11?”

Me: “No, I’m sorry, we don’t have it. We do have Volumes 9 and 10. I can show you where they are.”

Customer: “No, no, I already have those. I like them. Do you have God Loves America, Volume 12?”

Me: “Let me check… yes! We have that one. I can show you.”

Customer: “Do you have God Loves America, Volume 11?”

Me: “Yes. I can show–”

Customer: “Do you have God Loves America, Volume 10?”

Me: “Yes.”

Customer:Volume 9?”

Me: “Yes.”

(This continues until we get to Volume 3.)

Me: “Would you like to know about Volumes 1 and 2?”

Customer: “No, I have those. I like them. Have you heard them?”

Me: “No… so, let me just get these CDs for you.”

Customer: “No thanks.”

(I’ve been helping her for nearly 20 minutes, and suspect she has mental issues; thankfully, she goes away. Ten minutes later, I hear the same customer speak up loudly behind me.)

Customer: “Well, I don’t want to go to the doctor tomorrow, but they tell me I have to.”

Me: “Oh, uh, ehrm… yeah?”

Customer: “Yeah. Colonoscopy. I don’t want to, but they have to find out where the bleeding’s coming from.”

Me: *whimpers*

(At this point, I leave the music department and hide between the far right security sensor and a book display just outside it. The store manager walks by and sees me.)

Manager: “What are you doing?”

Me: “Hiding from a customer who was telling me about her upcoming colonoscopy! She says they have to find out where the bleeding’s coming from!”

Manager: “You can stay.”


This story is part of the Awesome Manager roundup!

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Read the Awesome Manager roundup!

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When They’re Right, They’re Right

, , | Right | September 1, 2008

(We’re helping a customer inside our gas station. Suddenly, a Camaro peels off out of the parking lot, squealing its tires.)

Customer: *yells* “Okay! We get it! You have a small penis!”

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