The customer is NOT always right!

A Pain In The Ask

, , | Right | February 23, 2008

(This customer bought a couple of packs of white t-shirts and socks.)

Me: “Your total is $28.77.”

Customer: “Were the shirts on sale?”

Me: “Yes, they were $2 off.”

Customer: “How do you know?”

Me: “…because that’s what the sale price is. See? It shows it here on the register screen.”

Customer: “Oh okay. But were they on sale?”

Me: “Yes.”

Customer: “Okay. Were the socks on sale?”

Me: “No.”

Customer: “Why not?”

Me: “Our sales change weekly and this week these socks aren’t on sale.”

Customer: “Why not?”

Me: “Because they aren’t on sale this week.”

Customer: “But why?”

Me: “I don’t know…corporate decides the sales.”

Customer: “Oh okay. What’s the total?”

Me: “$28.77.”

(The customer gives me $40 and I give him his $11.23. I used two $5 bills instead of a 10 because I didn’t have any 10s in my till.)

Customer: “I want a ten, I don’t want two fives!”

Me: “Sorry, I don’t have any tens in my drawer. I only have fives.”

Customer: “Why do you think that is?”

Me: “Well, when I get change from my supervisors they just give me fives. They don’t usually have any tens. And also customers just don’t usually pay with tens.”

Customer: “But why do you think that is?”

Me: “I don’t really know. Probably because the customers usually get money from ATMs and they only give out twenties.”

Customer: “Why do you think that is?”

Me: “I don’t know. I guess the banks just think that people really just need twenties.”

Customer: *frustrated* “Wait, why are we talking about banks?”

Me: “I don’t know, you brought it up.”

Customer: “I don’t want two fives, I want a ten!”

Me: “Go ask at customer service. They might have some.”

Customer: “Why do you think that is?”

(I call the manager who gets the guy his ten. He finally leaves after asking me again if the socks were on sale.)

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Problem Exists Between Chair And Keyboard

, , | Right | February 22, 2008

(I had just started a new IT job for a large school district and was not expecting the level of stupidity I would be dealing with on a regular basis. Within my first three weeks, I receive a phone call from a school.)

Clerk: “Hi, I am trying to use this new system on these computers and I’m attempting to make my account. My Principal got me started but now I am stuck.”

Me: “What seems to be the problem?”

Clerk: “Well, it is asking me for First Name and I have no idea what I am supposed to type.”

Me: “You’re at the registration screen? Um… well I think you are supposed to enter your name.”

Clerk: “Oh… okay… wait. No, it’s asking me for something else.”

Me: “What now?”

Clerk: “It says… last… name… what do I put here?”

Me: “Probably your last name.”

Clerk: “Oh, thanks… oh Jesus, now it’s asking for my phone number! What the h*** am I suppose to put here! Why can’t I just do it the old fashioned way?”

Me: “You mean pen and paper?”

Clerk: “Yes! It was so much easier. These fancy computers are just so complicated. I never understand what I am supposed to do!”

(I bit my tongue and just let her ramble on about how ‘First Name’ was such an incredibly hard concept to grasp.)

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Mmmm, Cherry-Flavored Maxi Pads

, , | Right | February 22, 2008

(Around Easter, stacking poorly transported eggs and bunnies onto a shelf. A young girl, around sixteen, approaches me.)

Customer: “Can you tell me where the confectionery is?”

(I am slightly bemused, as we are standing next to the confectionery aisle.)

Me: “Yes, it is just there.”

(She looks, and furrows her brow.)

Customer: “No. Confectionery.”

Me: *pointing again* “Yes, there.”

(She looks even angrier now.)

Customer: “No. The confectionery!”

Me: “Yes… there.”

Customer: “Nooo. The confectionery, like tampons and stuff!”

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Zero Short Term Memory, Part 2

, , | Right | February 22, 2008

(There is an ID check to enter the lab and to print.)

Me: “Hi, can I see your ID, please?”

Guy: “No, I don’t need ID to come in here.”

Me: “Yes, at this lab it is required.”

Guy: “But I don’t need an ID to come in!”

Me: “I’m sorry, but I really need your ID, or I can’t let you come into the lab.”

Guy: “Oh I need ID to come in? Why didn’t you just ask me for it?!”

Me: *headdesk*

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F*** The Benefits, We Want Combat Pay

, , | Right | February 22, 2008

(We have this awful woman who regularly shops at our store. One day we were extremely busy and a coworker of mine is struggling to fit shoes for three children.)

Mean Lady: “Bring me this size!”

Coworker: *disappears out back for a few seconds* “I’m sorry, ma’am, but it appears we’ve sold our last pair.”

Mean lady: *throws shoebox at coworker’s head, hitting her squarely in the forehead*

Coworker: “Ouch…”

Mean Lady: “I hate you!”


This story is part of the Customers-Overreacting roundup!

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This story is part of our Need For Hazard Pay roundup!

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