The customer is NOT always right!

Email Fail, Part 31

, , | Right | May 3, 2021

I work in a customer service call center.

Customer: “I placed an order a while ago but didn’t receive a confirmation email. It’s [email address #1].”

Me: “I’m sorry to hear that. I don’t see an order under this email. Could you have used a different address?”

Customer: “No, this is my only email ever. I’ve had it forever and I never use anything else. You can try searching by my name. [Customer].”

Me: “Mhmm. So, this order under [email address #2] is not yours?”

Customer: “Oh, yeah, that’s my main email!”

Related:
Email Fail, Part 30
Email Fail, Part 29
Email Fail, Part 28
Email Fail, Part 27
Email Fail, Part 26

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It Sounds Like The Cat Escaped

, , , , , , , | Right | May 3, 2021

I am on my way back to my register from my break when I see a woman coming straight toward me pushing a walker. She makes eye contact with me, parks her walker in the middle of the walkway, and steps to one side to look at something. I now have a small little opening to try and squeeze through to get past her, making social distancing difficult.

Me: “Excuse me, please.”

I carefully scoot past her.

Customer: “Sorry, but not really.”

I don’t say anything and return to my register. An hour later, the woman comes around the corner, her mask down beneath her chin. She looks at some items and picks up a small packet, covers her mouth with it, and coughs loudly on it. She then comes to my register and tries to hand it to me.

Me: “Sorry, I can’t touch that.”

Customer: “Why?”

Me: “Because your mask is off and you coughed all over it.”

Customer: “Tch, it’s a smoker’s cough!”

Me: “It doesn’t matter. Your mask is off and I can’t touch that after you’ve coughed all over it.”

She sighs, pulls her mask back up, and puts the item in her purse. She grabs another one and has me scan it instead. As she’s paying, she pulls her mask off again.

Customer: “I’ve been smoking a lot more because I’m stressed about my cat. I let a bunch of strangers stay in my house, and I knew I shouldn’t, and they left the door open and my cat ran away.”

Me: “I’m sorry to hear that. Please pull your mask back up. Cats are smart; it might come back.”

Customer: “No. My daughter is a white witch and she told me the cat is already dead.”

Me: “Um… I’m… sorry.”

I just stood there blinking as she finally left.

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Entitlement: The Video Game

, , , , , , | Right | May 3, 2021

A caller’s gaming account is temporarily suspended because money is owed on the account. He purchased a game with a credit card but the charge was disputed. This is a common occurrence with an easy fix: pay back the money.

He’s not overly enthusiastic about having to pay the money back.

Caller: “Will [Company] refund me all the money I spent on this account?”

I pause, unsure I heard them correctly.

Me: “I’m sorry?”

Caller: “Will [Company] give me back all the money I spent on this account since I can’t use it anymore?”

Me: “No.”

I got a coaching on that one because we weren’t supposed to flat out say no to anything. But it took me completely off guard that a grown man would assume that he could get hundreds of dollars back because he could (temporarily) not use the account because of his own mistake.

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Game For A Refund

, , , , | Right | May 3, 2021

I order a video game from a big online delivery service, along with a book. I get the package. In it is a lot of material, and I find my book but no game. It is small, so I look and look, but nothing. I check my email and it says it was delivered so I figure it was forgotten about. I’m really disappointed because I was looking forward to playing it, so I email them and express my disappointment. They say that they are sold out of the item. I demand a refund, and they comply.

Sometime the next week, I’m cleaning my room and my sister comes in and watches.

Sister: “Hey, what’s this? It looks important. “

I brush my hair out of my eyes and take a good look. I’m usually pretty stoic but I feel my eyes widen into plate sizes.

Me: “That’s my game! Oh, my God! Where was it?! I ordered it!”

My sister is taken aback and a bit scared.

Sister: “It was on the floor. Are you okay?! You’re acting like you’ve found the holy grail.”

Me: “I was looking everywhere for it! I had to get a refund… Oh.”

I blame my very outdated glasses. I wonder if I should contact them and explain, but I figure since it was just a $20 game, they wouldn’t care.

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14 Alarming Stories About Food Allergies

| Right | May 3, 2021

Dear readers,

May is Food Allergy Action Month in the USA! Hundreds of millions of people in the world are allergic to various foods, from milk to nuts to seafood, and everything in between. Whether the reaction is big or small, it’s never pleasant to experience a food allergy! And frustratingly, there isn’t really a cure for food allergies.

We here at Not Always Right aren’t medical professionals, so our contribution to Food Allergy Action Month is this collection of fourteen stories about people who really don’t know how to handle food allergies!

 

Are You (Pea)Nuts?! – Why would they joke about that?!

You Say Tomato, I Say Death – Okay, this just feels personal.

You Say Potato, I Say Epinephrine – Is she lying or just stupid? We may never know.

(more…)

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