The customer is NOT always right!

A Pyrhhic Victory

, | Right | November 30, 2007

(Earlier in the day this guy called to make a reservation, even though we were totally booked. The manager decided to take it anyway. When he got to the restaurant, he proceeded to pick his own table though I had no idea he had.)

Me: “Okay, sir, just follow me and I can bring you to your table.”

Customer: “But I’ve been waiting for this one.”

Me: “Well, sir, that table is still occupied however I do have an available table for you.”

Customer: “NO! I don’t want that table. I’ve been waiting for this table for twenty minutes now! Why should I go sit at that table when I’ve been waiting for this one!”

Me: “Okay. But just so you know. It’s going to be another twenty minutes before they pay and get up, if they decide to get up after paying. Even then you’d still have to wait for a busser to clear it and another one to reset it and right now they are backed up.”

Customer: “I just don’t understand why I can’t have this table.”

Me: *annoyed* “And I don’t understand why you won’t sit at an open table that we have waiting for you where you can sit down and start enjoying your meal now instead of waiting another 30 minutes for THAT table to be ready for you.”

Customer: “Attitude? Are you giving me attitude? I don’t think so buddy!”

Me: “Weelll…”

(At this point the other hostesses gave me a death look to shut up so I gave up. The customers at the table he was waiting for actually did decide to camp out for another hour. By that time we sat the table we were to give him. He ended up waiting an extra hour and a half to be seated.)

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They Don’t Have Faucets Where They’re From

, | Right | November 30, 2007

(We have people wash their hands when they have to take out or put in contact lenses. Only one knob works for the faucet so we removed the other knob)

Customer: “How do you turn this?” *grabs at the stump where the knob was removed*

Me: “You use the other one.”

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TMI (Too Much Information)

, , , | Right | November 29, 2007

(I am working on the customer service desk and answer a call from a customer inquiring about a special order they had placed.)

Customer: “Yes, my name is [Customer]. The name of the DVD is Spring Break.”

(I put the customer’s details into the computer, and the search results say the full name of the DVD is “Spring Break Sex Riot” which also has an…. explicit cover on it. I assume that there must have been a mistake and the wrong title was ordered.)

Me: “Um… I think I found your order here on the system, but it hasn’t arrived in the store yet. I think there might be a mistake here. Could you give me some more details about the film?”

Customer: “Ah, man, you’re missing out! You have to see it! It’s about all these hot chicks who go on spring break and have lots of sex! It’s excellent!”

Me: *glad I have never been this desperate*

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You Can Lead A Horse To Water…

, , , | Right | November 29, 2007

(A young man from Fullerton, CA calls to get our address in Rancho Cordova, CA.)

Caller: “Rancho Cordova? What coast is that on?”

Me: “We are in California, just like you.”

Caller: “Oh… So, East?”

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Belaboring The Obvious

, | Right | November 28, 2007

Customer: “Hi, I’m looking for a book.”

Me: “Yeah, I know. You called a bookstore.”

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