The customer is NOT always right!

There’s No Accounting For Taste

, , | Right | March 22, 2008

(I work at a city cafe and we open early and get a lot of stupid obviously not morning people coming in. This woman orders two coffees.)

Me: “Here you go, two large flat whites.”

Customer: *takes a sip* “You know, these aren’t really hot. Your coffee isn’t cheap you know. It’s not good enough.”

Me: “I’m sorry, here, let me make you another one.”

(I make her the coffees over, this time as hot as I can without burning the milk.)

Customer: “Look, seriously, they’re still too cold. Make them again!”

(I make the coffees again, this time burning the milk so badly it stinks, burning the coffee shot, and generally doing everything I can to make it a crap coffee. It is, however, really hot.)

Me: “Here you go, I hope that’s a bit better. If you still aren’t satisfied, I can give you a refund.”

Customer: *takes big sip* “FINALLY, THANK you. Would it have been that hard to make it like this before?”

(The only explanation I can think of is that drinking too much hot coffee has burned off her tastebuds.)

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I Woke Up Today And Felt Like Complaining

, , | Right | March 22, 2008

Angry Man: “This is ridiculous! Look how small these cones are!”

Other Server: “Uh…?”

Me: “Can I help you?”

Angry Man: “Yeah! Each time I come in here, the cones get smaller and smaller, and the scoops are tiny!”

Me: “Sir, those are standard-sized scoops. But if you’d like, I can add on a bit more ice cream.”

Angry Man: “It’s not about the ice cream! It’s the fact that you are taking money from people and making everything smaller. This is ridiculous! Don’t you feel ashamed?”

Me: “I’m sorry, sir… I’ll talk to my manager about that if you’d like.”

Angry Man: “Yeah, well, good!”

(He tries to toss the ice cream cone in the trash, but misses. He picks the cone up off the ground and throws it away. The other server and I try to keep from laughing.)

Angry Man: “You’ve just lost a customer for life!” *stalks out, red-faced*

Me & Other Server: “Wow…”

(In re-enters a customer with his son who I had just served moments before.)

Another Customer: “Don’t worry about that guy. He was just screaming at someone over at the next-door grocery store for not having the correct amount of bananas per bunch.”


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If You Don’t Have Anything Nice To Say…

, , | Right | March 22, 2008

(While performing a normal transaction…)

Bank Customer: “When is your baby due?”

Me: *smiling* “Oh, I had my baby five months ago! She’s doing wonderfully.”

Bank Customer: *waves her hand around her face in a circle* “Oh, I guess you still haven’t lost your baby fat.”

Me: “…”


This story is part of the Pregnancy Roundup!

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Why The Customer Isn’t Always Right

, , , , | Right | March 21, 2008

(I was working at an unusually small location for an otherwise large pet store chain. Because of our size, we needed to store large heavy items like aquariums on the top shelves. On this particular night, we were shorthanded and I was one of only two people working.)

Customer: “I need a 55-gallon aquarium.”

Me: “Just a moment, I will need to call my co-worker back here to help me get it down.”

Customer: “Okay, well, I’m in a hurry.”

(At this point, I call my coworker, and he says he will be back as soon as he has cleared the line that has formed at his register.)

Me: “It will be just a few minutes before he can come back and help me.”

Customer: “I’m in a hurry, I really need it now!”

Me: “I’m very sorry, but that is a heavy item, and I will not be able to get it down on my own.”

Customer: “Like h*** you won’t! I said get it for me now! The customer is always right!”

(This repeats for several minutes before I finally decide I’ve had enough. I go get a ladder and attempt to get the aquarium down. Predictably, I cannot hold it, and the thing falls and shatters to pieces all over the floor. The guy stands there dumbfounded, not quite understanding what just happened.)

Me: “As you said, the customer is always right! There you are sir, enjoy your new aquarium.”

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Oh, What’s A Little Third Degree Burn Anyway

, , , | Right | March 21, 2008

(In high school I worked at a do-it-yourself pottery painting store. Customers would purchase a blank piece of pottery and paint it with colored glazes, and we would fire the finished pieces overnight in kilns. Pick-up time for pieces is 6:30 pm. A customer shows up at 10 am wanting her piece.)

Customer: “Yeah, I painted something yesterday and I want to pick it up.”

Me: “I’m sorry, but your piece is still in the kiln. I can probably have it to you by 4 if you can’t wait until 6:30.”

Customer: “Why can’t I have it now?”

Me: “Because it’s still in the kiln, and it needs to finish baking and cool for several hours before I can take it out.”

Customer: “But can’t you just get mine out now?”

Me: “I’m sorry, but the kiln is running at 1600 degrees and is locked shut. Even if I could get it open and get your piece out without killing myself, the piece would shatter from cooling too fast.”

Customer: “Can’t you just get it out?”

Me: *facepalm*


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