The customer is NOT always right!

The (Mystery) State Of The Union

, , | Right | March 27, 2008

(I was an 800-directory operator. We weren’t information, we just gave you 1-800 numbers.)

Caller: “Excuse me, but what state is Kentucky in?”

Me: “Well, Kentucky IS a state.”

Caller: “Yeah, but what state is it in?”

Me: “Sir, it’s not IN a state. There are 50 states, and Kentucky is one of them.”

Caller: “Well, there’s 52 states if you count Alaska and Hawaii.”

Me: “There’s only 52 states if you count Alaska and Hawaii TWICE. But there’s only 51 if you don’t count Kentucky.”

Caller: *click*

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A Woman Of Few Words

, , | Right | March 27, 2008

(I was in our technology support office when a housekeeping staff person, Donna, stopped by. There was no preamble to the dialog below.)

Donna: “Dr. Franklin gets e-mail in his office.”

Me: *nods*

Donna: “Alicia says she can check her e-mail in the office.”

Me: *nods*

Donna: “I like e-mail.”

Me: “Nice.”

Donna: “Nice?”

Me: “Not nice?”

Donna: “I like e-mail.”

Me: “I like e-mail, too.”

Donna: “You don’t have it?”

Me: “I do.”

Donna: “I like e-mail.”

Me: *biting lower lip, uncertain what to say or do*

Donna: “I like e-mail.”

Me: *glancing at the clock on the wall*

Donna: “I like to have e-mail.”

Me: “I like having e-mail, too, and I check it all the time.”

Donna: “Can I have it? I like to have e-mail.”

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The 8th Sign Of The Apocalypse

, , | Right | March 27, 2008

Grumpy Old Man: “There’s too much salt in the shakers.”

Me: “…”

Grumpy Old Man: *picks up shaker to demonstrate*

Me: “I’m… sorry?”

Grumpy Old Man: “THERE’S NO SHAKE ROOM!”

Me: “I’ll get right on that.”


This story is part of the complaining customer roundup!

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Scamming In Plain Sight

, , | Right | March 26, 2008

(A customer ‘drops’ a brick, giving it a little chip. He then proceeds to join the line.)

Cashier: “Hello, sir, how can I help?”

Customer: “There’s a chip in this brick. I’d like to get a discount please.”

Cashier: “I’m sorry, sir, only cracks or serious fractures would warrant a discount on bricks. A chip won’t damage the function or stability of the brick.”

(The customer proceeds to lift up the brick and forcefully drops it on the ground.)

Customer: “Now it’s broken! Can I get a discount now?”

Cashier: “No, but you can sure as h*** pay for that.”


This story is part of our Demands For Discounts roundup!

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Denial By Way Of Refund

, , , | Right | March 26, 2008

Me: “Hi, how are you? How may I help you?”

Lady: “Yes, I’d like to return this pregnancy test.”

Me: “Okay, what’s wrong with it?”

Lady: “It came out positive.”

Me: *confused* “Okay?”

Lady: “I can’t be pregnant, so this test MUST be defective. I want to return it.”

(For anyone who doesn’t know, it is very rare for a pregnancy test to mistake a positive pregnancy. A negative, yes, positive, no.)

Me: “Ma’am, I’m sorry, but you can’t return a pregnancy test you’ve already used.

Lady: “What do you mean I can’t return it?!? It’s wrong! I want to see your manager!”

(I go to the back to see my manager, who is a woman, and explain about the lady. We return to the front.)

Manager: “Hello, what may I help you with?”

Lady: “YES! I want to return this pregnancy test! It came out positive and I just can’t be pregnant! It’s wrong and I want my money back!”

Manager: “Ma’am, I’m sorry. We can’t refund you on the test because it came out positive.”

Lady: “NO! I insist I get my money back!”

Manager: *getting frustrated* “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”


This story is part of the Pregnancy Roundup!

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