We Have Confirmation

, | | Right | January 7, 2009

(Our credit card machine went down, and we started to make signs for the doors alerting the customers to this. Before the signs were up, I had to ring up a customer’s order.)

Me: “The total is ****. I’m sorry; our credit card machine is down.”

Customer: “Well, I don’t see any signs!”

Me: “The machine just broke five minutes ago while you were still in line. I was just telling my coworker to make signs a moment ago….”

Customer: “I don’t have enough cash. How about debit?”

Me: “Well, debit would use the same machine as the credit cards, but either way our store does not accept debit. Just cash today.”

Customer: “How about a check?”

Me: “Sorry, no personal checks. Just cash today.”

Customer: *getting upset now* “Well, what do you expect me to do?”

Me: “The last customer went next door to use the ATM to get cash.”

Customer: “You’re being extremely rude, you know!”

Me: “Ma’am, I’m just trying to explain to you that the credit card machine is down.”

Customer: “Well, I don’t listen!”

Me: “…”

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Customer Of The Week: RTFM

| | Right | January 7, 2009

Customer Of The Week: RTFM
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Original Story

Fond Future Memories

| | Right | January 7, 2009

Me: “Ok sir, your total today is $62.30.”

Customer: *serious* “That was a good year. I remember it well….”

Me: “6230?!”

Customer: “Yeah.”

Me: “…”

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Land That I Love

| | Right | January 6, 2009

(I receive this call from a customer requesting web site support.)

Customer: “I want to order from you, but it says that my state is ‘Invalid’!”

Me: “What state are you putting in?”

Customer: “‘The Great State Of Texas!'”

Me: “Are you putting that whole phrase in the box?”

Customer: “Well, it ran out of room after the ‘t’ and the ‘h.'”

Me: “When you put in the state on our site, you need to use the two-letter state code set up by the United States Post Office.”

Customer: “What do you mean by that?”

Me: “The United States Post Office has a code for each state and territory of the United States. Texas would be ‘TX.'”

Customer: “WHAT?! HOW ARE THEY GOING TO KNOW TO SEND IT TO THE GREAT STATE OF TEXAS IF IT ONLY SAYS ‘TX’?! MY ORDER WOULD BE LOST!”

Me: “Actually, I’m pretty sure that the United States Post Office would know that ‘TX’ is ‘The Great State Of Texas.'”

Customer: *types it in* “Oh, look at that; it worked. Can you hold on for a second? I want to call the Postmaster of our town and confirm this.”

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It Was Only A Suggestion

, | | Right | January 6, 2009

Me: “All right sir, here’s your meal.”

Customer: “Thanks a lot!”

Me: “Have a nice day.”

Customer: *serious* “Don’t tell me what to do!”

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