The customer is NOT always right!

10 Wrong Customers Who Tried To Blame Anyone Else But Themselves

| Right | June 14, 2021

Dear readers,

The bad customers that you’ll find on this site are an entitled bunch, and with that entitlement comes a very bad personality trait – perceiving themselves as “blameless.” They can never make mistakes; therefore, anything that goes wrong is someone or something else’s fault – never theirs! This, of course, makes it extra satisfying when they are proven to be the one at fault and their entire worldview shatters for a moment before the disillusioning fog of entitlement sweeps in to hide it again.

We’ve rounded up ten stories from our archives about wrong customers who were absolutely to blame, but blamed everyone else!


Speaking Of Analog To Digital Transitions… – Don’t confuse customers with facts. Or fax.

Drunk Dialin’ – Sounds like someone doesn’t need anymore alcohol. Possibly ever.

The Advantages Of Speaking Dudenese – Something’s wrong with the connection… in their brains.


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Distance Is The Strongest Concealer

, , , | Right | June 14, 2021

I work at a makeup store.

Me: “Thank you for calling [Store, Location], this is [My Name]. How can I help you?”

Client: “Hello, I wear the [Brand] concealer in the shade ‘Honey,’ and I’ve gotten tan, so I need to know what color I’d be now.”

Me: “I’d have to see you to be able to color-match you.”

Client: “Oh, so I have to come into the store?”

Me: “Yes.”

I don’t think she ever came in.

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Signs Of Entitlement

, , , , | Right | June 14, 2021

The chain I work at is set up so you order your food first and then have it prepared at the other end of the counter. This setup becomes even more apparent when there’s a rush and you can see people line up to order and then move to pick up their food.

It’s a rush and I’m preparing the orders, calling them out as they’re ready. I’m at the farthest possible point from the cash registers, and again, the line is obviously moving from the register toward my station.

I call out an order, and as the person steps up to collect it, a woman pushes through them. 

Customer: “Why haven’t you taken my order yet?! I’ve been standing here for fifteen minutes and you keep serving everyone before me!”

Me: “What was your order? I can check to see how much longer it’ll take.”

Customer: “You haven’t even taken it yet! I can’t believe you’ve been ignoring me for this long!”

Me: “Oh! I’m sorry, but the line starts back there.”

I point to the queue of people stretching all the way to our door.

Customer: “I shouldn’t have to wait behind all of them! They came in after me. Why are you serving them first?”

Me: “I can’t take your order here. You have to wait in line. I’m sorry but I can’t let you go ahead of everyone else. They’ve been in line waiting.”

Customer: “This is ridiculous! You don’t have anything to tell me where to order. There are no signs! How was I supposed to know?”

In order for her to get to my station, she had to walk right past the entire line at the cash and past everyone waiting at the pickup area. I guess some people are so entitled they’re oblivious to the world around them.

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Time To Implement An A**hole Tax

, , , | Right | CREDIT: LOL_Murica | June 14, 2021

I manage a restaurant. I’m in the dining room when I see a guest berating a server. As I approach, I can see the guest holding a menu and yelling about how “this is overpriced” and “I could buy this at the supermarket for half the price,” etc. The kicker is when she says to the server:

Guest:You should be ashamed for trying to gouge customers during [the health crisis]!”

I walk over, send the server away and, for the first, most exhilarating time in my life, order the guest to sit down and wait.

Me: “I’ll be right back.”

I went to the kitchen, grabbed my stack of invoices, and went back to the table. I’d love to say that I was able to go item for item with a dish and show how I arrived at the price but, sadly, the guest picked up her bag and left when I asked if she had a calculator. Her visibly embarrassed husband apologized, handed me ten bucks — they hadn’t even ordered yet — and followed her out the door.

Moral of the story: you servers might not be able to be a**holes, but there’s a room full of people in the back who would be happy to do it for you. Respect to you guys, who have the patience of mothers of twelve.

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The Word “Gallon” Has No Meaning Anymore

, , , | Right | CREDIT: Mika112799 | June 14, 2021

A customer comes up to the register holding a gas can.

Me: “Hello.”

Customer: “How much gas will a two-gallon gas jug hold?”

Me: “Two gallons.”

Customer: “No, I mean, how many gallons will a two-gallon gas jug actually hold?”

I respond with a blank stare for a moment.

Me: “A two-gallon gas jug will hold two gallons of gas.”

Customer: “Well, I didn’t know! I’m just trying to help out a friend.”

Me: “So, you want to get two gallons of gas in a gas jug? Okay! What pump are you on?”

Customer: “No! Listen to me! I want to get as much gas as I can. And I have a two-gallon gas jug. I want to put as much gas in it as it’ll hold!”

I stare blankly at her again, and I guess it dawns on her what I said.

Customer: “Oh!” *Laughs* “I get it now. A two-gallon gas jug… two gallons… I’ve really been answering my own question with my question, haven’t I? And you just repeated what I was telling you.”

Me: “Yes, ma’am. What pump would you like for me to put it on for you?”

Customer: “The pump I’m parked on.”

Me: “Which pump are you on?”

Customer: “I dunno. It’s the one that I parked at.”

Me: *Frustrated* “Okay. Which vehicle is yours?”

Customer: “The white one.”

Me: “Which white one, ma’am? There are three white cars out there on pumps.”

Customer: “Well, the white one that is mine.”

Me: “Would you mind looking out the door and telling me which white vehicle is yours?”

Customer: *Looks out the door* “Oh!” *Laughs* “I see what you mean! I’m the one all the way on the far end!”

Me: “Okay. So, you want two gallons of gas on pump four? That’ll be $4.34.”

Customer: “$4.34?! For two gallons of gas? Why so high?!”

Me: “Gas is $2.17 a gallon. $2.17 times two is $4.34.”

This was my very first transaction after taking over the register this afternoon.

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