Those Who Think Their World Is All The World

, , , , , | Right | August 14, 2018

(I work in social services where we provide care for elderly people who cannot look after themselves. We cover all of London, so it’s a very large area. I receive this call from a member of the public.)

Me: “Good afternoon. How can I help?”

Caller: “I want to report a vulnerable elderly man to you so that he can get care.”

Me: “Okay, can I take his name and address?”

Caller: “I don’t know that.”

Me: “Okay. Can you tell me whereabouts in London he lives?”

Caller: “I don’t know. But he was fat and bald and was in a wheelchair. He said he was struggling to cope at home. I saw him at [Local Supermarket]. You know, the one opposite the chemist?”

Me: “I’m afraid I don’t know where you’re referring to, and without knowing his name or address, there’s not really anything we can do! If you could find that out, I’d be happy to help.”

Caller: “Well, you’ve been no help at all. If he was dying, would you just let him die?!”

Me: “Sir, if he was dying, I would suggest you call an ambulance. We don’t provide medical assistance.”

Caller: “Well, thank you for nothing!*hangs up*

(I wish I could say that was a rare call. Alas, we get lots of people wanting results from nothing.)

One Ink To Rule Them All, Part 2

, , , , , | Right | August 14, 2018

(I work at a well-known office supply and electronics store. A customer calls the store to complain about a product she has purchased.)

Customer: “I’d like to make a complaint against the store.”

Me: “Okay. What happened?”

Customer: “Your employees are idiots and gave me the wrong ink for my printer, and now I have to drive all the way back to the store. I’d like to be credited for the time that I’ve lost, as well as for the ink cartridge.”

Me: “I’m sorry about the service you received;we try our best. What ink cartridge did you ask them for?”

Customer: “I told him it was an [Extremely Popular Brand].”

Me: “Did you give them a printer model number or an ink cartridge number?”

Customer: “I am a busy person and don’t have time to find that kind of information. You guys are supposed to know what I need!”

Me: “There are thousands of printers and cartridges. We can’t possibly know what you need without a printer model or ink cartridge number”

Customer: “Well, then, why did he sell me this ink cartridge? Is that how you train your employees? You have them sell things to people even when it’s not going to work”

Me: “You said the box looked the same and you were going to try it.” *click*

Related:
One Ink To Rule Them All

Happiness Reduces After Employment

, , , , , | Right | August 13, 2018

(I am the customer in this story. I decide to get some snacks after getting gas. I walk into the convenience store, where I see a sign that says, “Now hiring happy people!” I walk up to the counter after selecting my items.)

Me: “I’m just waiting for the lawsuit for discrimination because you only hire happy people.”

Employee: “Yeah, discrimination against sad people.”

Me: “I should start a business where I only hire sad people.”

Employee: “I wonder what kind of business that would be.”

Me: *after thinking a second* “Political!”

(The employee cracks up, and so does customer behind me.)

Customer: “Well, at least they can’t tax humor!”

Me: “They can try!”

Should Know EVERYTHING On Day One

, , , , | Right | August 13, 2018

(I am a high school student and I just got my first job ever in a music and movie store. It is my first day and all I have done so far is read the employee manuals. The next step in my training is to watch some training videos. I am doing this at a station with a little computer near the back of the store, because that is the only spot we have to do this. I am standing there with headphones on, watching the videos, when a customer comes up to me.)

Customer: “Excuse me. Can you tell me where the country CDs are?”

Me: “I’m sorry; I just got hired. I am still in the middle of training.”

Customer: “Well, can you show me where the CDs are?”

Me: “I don’t know where anything is. I can’t help you.”

Customer: *getting angry and raising her voice* “Just show me where the CDs are.”

Me: “I don’t know. Maybe another employee can help you.”

(She then storms off and I go back to watching the videos. I don’t think much of it until some time later when the same customer comes back with my manager. She is angrier than before and yelling the whole time.)

Customer: “This is the employee who refused to help me and was rude to me. “

Manager: “Why didn’t you help her?”

Me: “I’m sorry, but like I said, I am still in training and don’t know where anything is yet. That’s why I said someone else would have been better able to help you.”  

Customer: “Well, you were the only employee I saw, so you should have helped me.”

Me: “Again, I’m sorry. I just wouldn’t have been much help.”

Customer: “That doesn’t matter. I am the customer and it is your job to help me. You won’t last long in this place.”

Manager: *to customer trying to calm her down* “I am sorry about this. I will make sure [My Name] doesn’t do something like this again. We’ve already helped you find your CD, so why don’t we go ring your things up? I will talk to [My Name].”

(The customer continued to yell about how I was a bad employee and didn’t deserve this job. She refused to calm down. The manager got her away from me as quickly as possible, and as soon as I was out of her sight she got calmer. Because of this, my manager didn’t kick her out, but let her purchase her things first before escorting her out of the store. Later my manager came over to me and apologized for my having to deal with such a customer on my first day. She also talked to me about how to better handle situations like that and told me to not take it personally. Thankfully, that one customer didn’t deter me from working there, and I had a great year and a half in that job until I left for college.)

A Token Of Your Lack Of Appreciation

, , , , | Right | August 13, 2018

(I’m a manager at a batting cage place that also sells food. A guy rents a bat and goes down to the cages. About a minute later he comes storming up while I’m preparing food for a rather large order.)

Customer: *to my off-duty coworker* “The cage isn’t turning on!”

Me: “What cage are you in?”

Customer: “I don’t know! The cage at the end!”

(We have eight cages and the last two have a start button.)

Me: *as customer storms away* “Did you hit the start button?”

Customer: “THERE IS NO START BUTTON!”

(I finish my previous customer’s order and go down before he has a complete meltdown.)

Me: “How many tokens did you put in?”

Customer: “How many do you think?! TWO!”

(I’m fed up with his attitude.)

Me: “Well, if you look here, the sign says three!

Customer: “Well, if you just spok—”

Me: “Well, maybe if you could read!”

Customer: “You don’t have to get so mad!”

(I rarely lose my temper. But when the customer makes such a stink when it’s 100% their fault, it’s hard not to.)

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