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The customer is NOT always right!

Don’t Be A Jerk! We’re Demanding It!

, , , | Right | October 24, 2021

Mother-In-Law: “I was looking for [item] at the supermarket the other day, and this employee told me it wasn’t being stocked anymore as there was no demand for it. So, I said to him, ‘Don’t be stupid! I’m demanding it!’”

Me: “I hope you didn’t really say that. That’s extremely rude and it’s not the employee’s fault that management made a decision you didn’t like.”

She didn’t speak to me for quite a long time after that.

Watch Out! Friendliness Can Be Contagious!

, , | Right | October 23, 2021

Me: “Hello! Is there anything I can help you with today?”

Customer: “Ugh! I don’t want you to help me. You’re too friendly and nice. It’s unnatural.”

I just laughed and walked away.

Insuring Problems For Yourself

, , , , | Right | CREDIT: CaraAsha | October 23, 2021

I’m a former car insurance agent. I once had someone screaming at me that if we didn’t do what he wanted, then he would cancel his policy. What he wanted was illegal, so it wasn’t happening no matter who he complained to. After he was repeatedly denied, he kept telling us to cancel his policy.

Me: “You should really get new insurance first; our state has mandatory insurance requirements on active registration.”

Customer: “Cancel it anyway, RIGHT NOW!”

So, I did.

A couple of days later, he called back, VERY pissed.

Customer: “I couldn’t find new insurance, and now my driver’s license is suspended, I have a court appearance, and I’m suspended from my job!”

He was caught driving without valid insurance, so on top of the normal issues of no insurance on active registration, so he now has a very expensive ticket, too. His job also required a valid license, so he couldn’t work until everything was resolved. I warned him, but he didn’t listen.

I’m not commissioned, so when I tell you something, try listening; I’m just trying to help you and advise you about the law.

We Hope The Managers Laughed Right In His Face

, , | Right | October 23, 2021

This guy kept calling in to tell worse-than-dad jokes and I always seemed to get him. The third time around, I kept trying to ask him about his account.

Guy: “You know what? I’m going to file a complaint against you for not having a sense of humor!”

Not that it made any difference. He only had my first name, and I did not give him my location — there were three people with my first name in my location, not to mention the possible hundreds across five call centers.

Just Say Thanks For The Extra Penny And Hush

, , , | Right | October 23, 2021

I worked overnight as a gas station cashier by myself. Since the day shifts would often leave me without change left in the safe that I had access to, I’d sometimes round amounts that involved pennies to keep my drawer balanced. Most people didn’t care.

Then, I encountered this woman. I rounded her change up by one penny to avoid giving her four I didn’t have.

Me: “Here’s your change. Have a nice day.”

Customer: “This is wrong! You gave me the wrong change!”

I tried to explain to her why I’d rounded up, but she wouldn’t listen. She returned during the morning shift to complain to my manager, too.