I Bet He Feels Wheely Bad

, , , , | Right | March 27, 2020

(Prior to this story, I got into an accident that caused me to break my left leg and severely bruise my right leg. I’m able to commute to work regardless, and since I work behind a desk as IT support, it usually goes fine… until a guest comes in that demands to be helped on the spot. He stands at the counter as he stares at me before he begins to talk.)

Customer: “You, with the glasses! Help me. Come on.”

Me: “Of course, sir. What can I do for you today?”

Customer: “I have a tablet that won’t connect with my work email anymore. I need to be able to access it.”

Me: “I’ll take a look at it. Could you hand me the tablet, please?” *holds out my hand*

(The customer looks me over suspiciously and I’m starting to get the feeling he doesn’t trust me. Note: he can’t see I’m in a wheelchair because I’m behind the desk.)

Customer: “No, I’d rather you come up here so you can show me.”

Me: “Oh, sir, I’m sorry, but I can’t. See, I–”

(Before I can explain that I cannot get to the desk due to my wheelchair, he interrupts and suddenly becomes irate)

Customer: “Why the f*** not?! I knew it! You were planning to look through my private information, weren’t you?!”

Me: *shocked and confused* “N-no sir, I am simply unable to come to the desk due to m–”

Customer: “Screw you! I’ve been waiting here for 20 minutes and had to walk all the way here from [Location], which is another 20-minute walk. If I can do that, you can get off your lazy a** and get to the desk!”

Me: “Sir, I am trying to explain that I cannot stand up due to my current condition.”

(I roll my wheelchair backward and show in clear view that my leg is in a cast and the other is wrapped up.)

Customer: *visibly turns a little pale* “Oh… Oh, I’m so sorry. I just… I mean…”

Me: “Sir, if I may, you probably had a long day. Let’s just take a look at the tablet and get it fixed, okay?”

Customer: “Yeah… Yeah… Thanks.”

(I fixed the problem and he got his email back. He came back the next day with a box that contained all kinds of goodies and he apologized for his behavior. That was the first time I had a customer that actually felt bad about yelling at me.)

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Unable To Produce An Answer

, , , , | Right | March 27, 2020

(Our phone system is not working, so all of the phone calls are being redirected to our desk instead of the usual switchboard location. I have a customer calling about an inquiry.)

Customer: “Do you have watermelons?”

Me: “Yes, we do. We have lots. I think they’re on sale this week.”

Customer: “How much are they?”

Me: “They’re [total].”

Customer: “And how much do they weigh?”

Me: “Well, I’m not sure, but the price isn’t by weight but by quantity.”

Customer: “Yes, but how much do they weigh? Approximately how much do they weigh?”

Me: “I… I’m not sure. They’re all different weights because it isn’t by weight, but by quantity.”

Customer: “But how much do they weigh?!”

Me: *pause* “One moment while I transfer you to produce.”

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Incapable Of Putting Themselves In Someone Else’s Shoes

, , , | Right | March 27, 2020

(The shoe department manager storms into the break room while we’re talking about unruly customers and tells us a story that beats us all. She was the only one in the department with two customers who needed help at the same time.)

Manager: *to the second group* “I’ll be with you in a moment!”

Customer: “I need these shoes in this size.”

Manager: “Sure, let me get them for you.”

(The manager gets her a few types and sizes for her to try on.)

Manager: “While you try those on, I’m just going to go help those other customers. When I’m done I’ll come back and see how you’re doing with these.”

(The manager goes to leave when, suddenly, the customer grabs her arm tightly and literally pulls her back, nearly slamming her into the shelf behind her.)

Customer: “No. You are serving me and you will wait on me until I am finished.”

(Had she not been the manager, there would have been some choice words!)

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The Saga Of The Battle Of The Checkouts

, , , , , , , | Right | March 27, 2020

I am a customer at a grocery store waiting to check out. There are three lanes open: one regular checkout, one express checkout, and the self-service checkout, which has six registers. There are lines at all three but things are moving fairly quickly and smoothly.

A woman carrying around five items, [Customer #1], walks up and looks over the lines. Rather than simply get in a line, she walks to the checkout next to the open express line. The light indicating which lines are open is between the actually open one and the one she chooses, both express. [Customer #1] dumps her items on the belt, even though it clearly isn’t manned, and proceeds to glare at the back of the head of the cashier at the open express line who is currently in the middle of another customer’s order. Once the cashier rings everything through and is waiting on the computer she turns and politely apologizes and tells [Customer #1] that the light is for the other register and indicates where the line is.

[Customer #1] huffily picks her items back up and walks to the end of the belt of the open express line. The next few customers in the express line, though, step up, essentially blocking her access to the belt — note that everyone in the express line has the appropriate number of items. [Customer #1] glares at them and surveys the three lines again. She sees that the couple currently unloading at the regular checkout are just finishing putting their items on the belt. So, she walks over and stands next to the next guy in line, [Customer #2]. He does have a full cart but is in a regular line, has been waiting, and clearly saw what [Customer #1] just did.

[Customer #2] turns his back to [Customer #1], putting himself between her and the belt, picks up a couple of his items, and begins unloading immediately when there is room. [Customer #1] pretends to almost drop a couple of her items — she has not seemed to have any difficulty holding everything before this — and sends a death glare at [Customer #2]’s back. When he doesn’t turn around and completely ignores her, [Customer #1] turns to survey the three lines again.

[Customer #1] apparently decides to try the self-checkout line next. There is a line of around five people off to one side so none of the aisles are blocked. The woman at the front of the self-checkout line, [Customer #3], has a full cart — again, nothing improper as the self-checkout lines at this location have no item limit. I am second with six items and there are another few people behind me with varying numbers of items. [Customer #1] approaches the self-checkout from the side opposite where the line-up is and tries to walk into the middle of the area. [Customer #3], in front, casually steps into the middle and uses her cart to block the opposite side. I actually admire the move as [Customer #3] does it with much ease and nonchalance, never even actually looking at [Customer #1]. The rest of us in the line also move up and toward the middle, making sure [Customer #1] isn’t able to step between anyone in line.

The employee monitoring the self-checkout — who is actually standing right next to where [Customer #1] tried to push in — very politely informs [Customer #1] that the line goes the other way, apologizes for the wait, and indicates where the back of the line is. [Customer #1] glares at the employee and pretends to almost drop her items again. She then glares at everyone in the self-checkout line, and then at everyone in the express line — a couple of people have left and a couple more have joined the line — and then at the two people now in the regular checkout line. When everyone ignores her and she can’t catch anyone’s eye, she finally goes to the end of the express checkout line.

It was satisfying to be part of a group effort to stop this woman from getting her way. She was just so clearly trying to bully her way to the front of a line. It was amusing to watch her be stymied as pretty much everyone ignored her. While I kind of wish the cashiers had been able to tell her off for trying to cut, watching her get extremely frustrated by their polite, feigned ignorance was also funny. And bottom line, she probably would have been done faster if she had just gotten into the express line in the first place.

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When They Grab You By The Entitlement

, , , | Right | March 27, 2020

(My girlfriend just got off work and I meet her in the baby clothes section so we can buy clothes for a new baby. Her name tag is off, she’s wearing her purse, and we’re holding hands.)

Me: “I really like the shorts on this outfit. The giraffe on the shirt is lame, but these shorts rock.”

(A woman shopping next to us looks at the outfit I’m holding as I hand it to my girlfriend.)

Girlfriend: “Oooh, these are adorable.”

Me: “Aren’t they?”

Customer: “Let me see that.”

(She grabs the outfit from my girlfriend’s hands.)

Customer: “Oh, yeah, they are cute. I think I changed my mind. Thank you for finding this for me.”

(As I looked at her with a face of contempt, she started to walk away. I went to say that we’d been looking at those, but my girlfriends stopped me to avoid getting in trouble with her work.)

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