We’ll Whip That Bike Right Up For You

, , , | Right | August 17, 2018

(I work at a bike retailer. We typically call customers who order bikes online to see if they indeed want the bikes to be built, and to confirm when we can complete the order.)

Me: “Hi there. It’s [My Name] calling from [Company] at [Location], with regards to the order you’ve placed with us for a [frame size] [Bike]. This is just a quick call to confirm that you would like the bike built, and which day you are free to collect it from us.”

Customer: *sounds awkward* “Sorry, um…” *audible whipping sound, then the customer speaks aside* “You b****!” *background laughter*

Me: “I can call back if this isn’t a good time.”

Customer: “No, it’s fine. I’m just in the changing room at the gym.”

(The call continued as normal and was ended with an apology from the customer. I put the phone down and broke down in laughter. Thank you, random customer; you made my day!)

Not All Sweet In The Land Of Chocolate

, , , | Right | August 17, 2018

(I work in a chocolate store. It is a very busy day, and no one is in a line, so I have to just keep an eye as to who is standing there longer. A customer comes up to the register.)

Customer #1: “Hi, I need sixty pieces of chocolate. I just let three people go in front of me so, I need this done now.”

Me: “Thank you for being so patient.”

Customer #1: “Is it cheaper to have it pre-packaged?”

Me: “Yes, depending on what you’re looking for.”

Customer #1: “Okay, I’ll be right back!”

(The customer leaves, and another one comes up.)

Customer #2: “Sorry, I know she’s going to take a while, and I’m only here for one small scoop.”

(The first customer is taking a bit, and it will only take me ten seconds to do the scoop and ring the second customer in, so I do her order quickly. The first customer comes back and sees me serving her.)

Customer: “What the f***?! I let three people go in front of me! You’re supposed to serve me! Not her! Not anyone else! That’s so rude! You’re the rudest person I ever met! I’m leaving! I’ll be back!”

(I ignore the customer and continue to serve the second customer. The first customer leaves. I finish serving the second customer and everyone else. Eventually, the second customer comes back and apologizes. I tell her it isn’t her fault. It gets late and soon it is five minutes to closing. Lo and behold, the original customer comes back.)

Customer #1: “That was the rudest thing I ever seen! If there was any other chocolate store in the mall, I would’ve gone there and not here!”

Me: “I’m sorry, but I didn’t know how long you would be.”

Customer #1: “Well, I need the chocolate now, so now what?”

(I show her what deals we have and she continues to yell at me, but she makes up her mind and I ring her in. It is now fifteen minutes past closing. I’m still smiling, even though it’s the last thing I want to do.)

Customer #1: “Oh, and I want an ice cream.”

(I scoop her ice cream as calmly as I can.)

Me: “Here, I’ll give it to you for free.”

(I’m not supposed to do this, but I figure it will make her feel better.)

Customer #1: “I don’t want that. I just want my chocolate and ice cream, and to get out.”

(I ring her in and bag her things.)

Customer #1: “I’m not coming back here again.”

(She left. I’ve always wondered if it was my fault, [Customer #1]’s, or [Customer #2]’s. I think we all share blame, but looking back, I’m proud of how calmly I handled myself, to keep a smile on my face despite her yelling at me).

Discrimination Is Not On The Menu

, , , , | Right | August 17, 2018

(I work at a fast food place that also has sit-down service. It is a cheap chain place, but somehow I manage to attract a few regulars. A group of eight people — not regulars — come in and sit down. They’re my only table so I get their drinks fairly quickly.)

Me: “Okay, are you all ready to order?”

(The customers are looking at their phones and ignoring me, except for one person.)

Customer: “Oh, no, I ain’t ready.”

Me: “Okay, I’ll be back in a few minutes.”

(A family of regulars walks in. They always order the same thing — chicken tenders — except for the dad who orders a sandwich. They seat themselves in my section, and I immediately call back the chicken tenders to the kitchen so they can start cooking them. I get their drinks, and take the dad’s order and put it in about a minute later. I go back to the original table.)

Me: “Do any of you have any questions on the menu?”

Customer: “Oh, uh, we might have two more people come; we’re tryin’ to text them now.”

Me: “Okay, just let me know if they’re coming or not, and I’ll take your order.”

(A few minutes pass. I refill both parties’ drinks. The large party still isn’t ready to order; meanwhile, the family’s food is ready and I take it out to them. The large party calls me over.)

Customer: “We need to talk to your manager.”

Me: “Oh, I’m sorry, is there a problem?”

Customer: “Yeah, we were here before they were, and they already have their food! That’s discrimination!”

Me: “Oh, I’m so sorry you feel that way; I know how frustrating that can be. I’ll get my manager right away.”

(My manager was in the office making the drop, while watching everything on the cameras. I tell her what happened, and she comes out.)

Manager: “Hello there, folks, I have been told that you feel that we are not giving you equal service?”

Customer: “Yes! We have been sitting here for fifteen minutes, and other tables who ordered after us have gotten their food!”

Manager: “I’m sorry to hear that. We always try to prepare our food in the order the requests are received, but sometimes smaller or easier orders come before others. When did [My Name] take your order again?”

Customer: “Oh, no, she hasn’t taken our order yet.”

Manager: “Oh, so, you haven’t been helped? Who got your drinks?”

Customer: “She did, but we weren’t ready to order.”

Manager: “Oh… Are you ready to order now?”

Customer: “No, we are waiting on two more people. We can’t order until they show up. But we were here first, and those other people already have their food!”

Manager: “That is because they put their order in when [My Name] asked for it. If you would like to receive service, you have to give us an order first. We will not make other parties wait on you to receive service.”

Customer: “Well, we feel discriminated against, so you should give us free food right now!”

Manager: “I thought you couldn’t order until the rest of your party showed up?”

(The group got up and left. My regulars, having heard the whole thing, gave me an extra bit in the tip.)

Closing The Door On Humanity

, , , , | Right | August 17, 2018

(I’m heading into the grocery story where there are two sets of sliding doors with the carts located in the middle. As I walk through the first doors I notice a cart parked blocking the interior doors. Inside the cart are tools and a tool box. Just inside the doors, a man is setting up a ladder and checking the automatic door sensor. I move to the side, get a cart, and wipe down the handle with the provided anti-bacterial wipes. By the time I finish this, the man has removed the ladder and is moving the cart away from the door.)

Me: “Can I enter through this door now?”

Maintenance Man: “Yes, ma’am, I’ve just finished my work.”

Me: “Thank you!”

Maintenance Man: “I don’t mean to take up your time, but I wanted to tell you that I’ve been here for an hour and you’re the first person to ask me if it’s okay to use this door.”

Me: *incredulously* “Really?!”

Maintenance Man: “I’ve had people push past me to get in and one woman even cussed at me when I told her she needed to use the other door.”

(He points to the “exit” door which is literally ten feet away.)

Me: “Well, thank you very much for fixing the door!”

(I left to do my shopping, wondering why people can’t just be nice!)

You Know, Gary, With The Name!

, , , , | Right | August 17, 2018

Me: “Thank you for calling the helpdesk. This is [My Name]. How may I help you?”

Customer: “Could you please transfer me to Gary?”

(The company I work for employs over 50,000 people. Not to mention, I am not the operator; I do tech support.)

Me: “Do you have Gary’s last name?”

Customer: “No. He’s just the guy who always helps me.”

Me: “Well, I have multiple Garys, and I can’t really transfer you without knowing his last name.”

Customer: “Fine. Then just transfer me to Dawn!”

Me: *facepalm*

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