Right Place, Wrong Attitude

, | Right | February 27, 2009

(I am the second-in-command at a social services agency. One day, our receptionist asks me to take a phone call from a person who is very upset about the way she is being treated, and wants to talk to the person in charge.)

Me: “Hello, I’m [My Name]. How can I help you?”

Caller: *angry* “Are you in charge there?”

Me: “Yes, ma’am. I am the most senior person here. What can I do for you?”

Caller: *yelling* “So you have a boss?”

Me: “Yes, ma’am.”

Caller: “I’M NOT TALKING TO YOU! I WANT TO TALK TO YOUR SUPERVISOR!”

Me: “My supervisor isn’t here right now. I have the authority to help you, ma’am, if you’ll just let me know what it is you need–”

Caller: “I REFUSE TO SPEAK TO ANYONE BUT YOUR SUPERVISOR! YOU ARE ALL USELESS!”

Me: “I’m sorry, ma’am, my supervisor isn’t here right now. I am in charge.”

Caller: “YOU ARE USELESS!” *hangs up*

Me: *to the receptionist* “Did she tell you anything about what she needed?”

Receptionist: “Yes, she said she needed to take anger management classes.”

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