Rich Has Checked Out
(This is an independent bank with only four loan officers.)
Me: “Here’s your receipt. Are you all set?”
Customer: “I need to speak with my loan officer for a minute.”
Me: “Okay, that’s Joe. Let me check if he’s available.”
Customer: “No! Rich is my loan officer.”
Me: “No, Joe is. He talked to you last week, remember? Tall guy with a moustache?”
Customer: “Rich has been my loan officer for eight years. I want to speak with him!”
Me: “Rich died three years ago.”
Customer: *silence*
Me: “So, I’ll get Joe?’”
Customer: “Right, Joe.”
This story is part of our Oblivious Customers roundup!
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