Reward Points Are Their Own Reward

, , , , | Right | October 5, 2017

(I am the only employee cashiering in my section.)

Me: “Are you a member of our rewards program?”

Customer #1: “NO! And I don’t want to be! Your rewards are s***!”

Me: “Okay, then.”

(I continue ringing her up. As I hit “total,” the register tells me that one of her items is on member special. I am required to tell her this.)

Me: “Ma’am, just so you know, if you sign up for our free rewards program, you can save [percentage] on this item.”

Customer #1: “I told you I didn’t want it!” *under her breath* “Stupid b****.”

Me: “Okay, your total is [amount]. Have a good day.”

(The next customer hands me her rewards card. The previous customer is apparently waiting for someone and is still in the shop.)

Me: *to [Customer #2]* “And because you’re a rewards member, you did get the member special, and you’ll get a coupon for gas savings. Your total is [amount].”

Customer #2: “Oh, go ahead and use my points.”

Me: “Sure.”

(The customer has over a hundred dollars in points, so this takes care of her whole purchase.)

Me: “And that paid for your purchase! Have a good one!”

Customer #1: “HEY! How come hers is free?! That’s discrimination! I want mine free! Get me your manager, you b****!”

Customer #2: “If you hadn’t been screaming at her and being rude, you would have heard her say that signing up for the membership would save you money! And they always tell you that the points are money! Why don’t you get the f*** out and leave that poor girl alone? She works hard enough without some moron like you ruining her day!”

(The first customer mumbled something under her breath and left. The second customer just smiled as she left. Wherever you are, ma’am, thank you!)

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