In Review: They’re Awesome!

, , , , | Hopeless | April 4, 2018

(I work at an ice-skating rink as a trainer, and I also help people who are having trouble free-skating. A girl comes in with her boyfriend, and it’s fairly obvious they’ve never skated before. They’re having a great time laughing and dancing, and even when they fall, they laugh it off and get up. I give them a few tips here and there, but I focus my work on some of the younger kids who are frightened. An hour or so later, as free-skate is ending, the girl approaches me.)

Girl: “Hi. I was just wondering if I could speak to your manager?”

Me: “Oh, of course! Let me go get him.”

Manager: “What can I do for you today?”

Girl: “I just wanted you to know that [My Name] was absolutely amazing! We had a great time, and she was always everywhere at once to help anyone who needed it. Without her, we wouldn’t have had nearly as much fun!”

Manager: “I’m glad to hear that! We don’t get many compliments in this line of work, but they really do help to gauge our performance. [My Name] is only a couple of good reviews away from a bonus!”

Girl: “So, is this one of those places that gives bonuses based on guest feedback?”

Manager: “Yes, it is!”

Girl: “And do you count the feedback based on groups or individuals?”

Manager: “Well, there’s no real way to tell if the people who have come in were part of a group or not, once you write the review down.”

(After a couple of minutes of thinking, the girl and her boyfriend each wrote a review, thanked us, and walked out. Later on that week, my manager got a call from her asking when I would be working next, and on that day she brought in nearly thirty people! My manager gave them a group discount, and they all had a great time. At the end, the girl made each and every one of them write a review for me. I ended up getting that bonus, and a promotion on top of it! If you read this, thank you so much for being so awesome!)

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