Revenge: A Pizza Best Served Cold

, , , , | Right | December 7, 2018

(I am working on a fairly busy night, while my coworker is on their last break. Though we are a gas station, we serve pizza, and since it’s a small town, we are the best place to even get pizza. Someone calls in an order and I give them an estimated time of thirty-five minutes, based on customer flow. My partner comes back, and I am able to start early. Ten minutes after the call was placed, a customer comes in.)

Customer: “Hey! I’m here for my pizza!”

Me: *laughing* “Man, you’re super early! But, you’re in luck, it’s not going to be thirty-five after all, it’ll be done in about ten.”

Customer: “What are you talking about? I called in an order like forty minutes ago.”

(I am now very confused. We have two phones in the store, and each is a separate number. I’ve had only the one call all night for pizza.)

Me: “No… You called in about ten minutes ago. Remember? You ordered [pizza].”

Customer: “What? No! I ordered [completely different pizza]!”

(He’s getting agitated, and I’m not sure if I should continue the pizza. I ask my coworker and the shift manager if either of them had gotten busy and forgotten to tell me about another pizza order. Neither had.)

Me: “I’m sorry, we’ve only had one call today. Did you call the other side of the store?”

Customer: “Oh, my God! No! I called here and spoke directly to your kitchen!”

(Our “kitchen” is the other end of the cash register counter. I look back at it and motion to it.)

Me: “That’s our kitchen. We only have the one phone, and I would have taken the call.”

Customer: “I don’t believe this! LOOK! THIS IS YOUR NUMBER! THIS IS THE NUMBER I CALLED!”

(He shoves his phone in my face, and I don’t recognize the number he called. I don’t even recognize the area code.)

Me: “Hey, [Shift Manager]? Which town has the area code [code]?”

Shift Manager: “[Town thirty minutes away].”

Customer: “Okay, you know what? I’m calling, and I’m going to get an apology, and my pizza for free for this bulls***!”

(He dials the number.)

Customer: “Hello! I called in for [Pizza]… Yes, that’s me. Hey, where is your store located?” *gives me a smug look, then his face just falls* “Oh. No, I’ll be there, sorry. Thank you.” *hangs up and leaves without another word*

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