Returning It Twice Gets You Twice The Trouble

, , , | Right | November 11, 2019

(I work at a popular discounted merchandise store that is very busy during the weekend. We often have people that take advantage of these busy times by trying to convince a cashier they never got their merchandise that was scanned on the receipt, I have worked here for over five years.) 

Customer: “So, I was looking at my receipt and realized that your cashier tried to get me! I never bought these items here!”

(She has marked about 22 items out of 34 items that she has not received. For my amusement, I ring up the return because I remember this lady and see her every three to six months. Basically, every item I type in comes back with a message saying, “This item has already been returned,” so I basically leave it on the receipt, acting as if I rang up the return. She also has merchandise she wants to exchange for it.) 

Me: “Okay, well, after your returns are processed, you owe $246.70.”

Customer: “Is that after my returned merchandise?”

Me: “Yes, that is the amount left over that you owe.” 

Customer: “Well, you are the only one I trust around here, so I assume that is right.” 

(She leaves with her fake returns that she “never received,” only to come back the same day to tell my coworker that some cashier “screwed her over.” I am in the back; my coworker keeps her finger on the radio button so I can hear the conversation. The customer basically calls me a bunch of names, so I finally come forward and call her out, as I have reviewed the video surveillance of the date and time of her receipt.)

Me: “I am sorry, ma’am. I reviewed the tape and you received all 34 items that were rung up; I counted them. If you would please avoid trying to scam us…” 

Customer: “I WILL CALL CORPORATE AND GET MY MONEY BACK! YOU LIED TO ME ABOUT A RETURN! I SPEND THOUSANDS HERE AND SHOULD BE TREATED AS SUCH!”

Me: “If you are going to act like that, take your thousands of dollars and spend them somewhere else.”

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