Returning And Restoring

| Right | April 16, 2016

Me: “Hi, can I do a return here?”

Cashier: *slightly worried expression* “Of course, ma’am.”

Me: “I’d like to return this book, please. I got it as a gift for a friend, but it turns out he’s already got one. I’m afraid I didn’t think to get a gift receipt, but I have the regular receipt.”

Cashier: *more cheerful* “That’s fine! Let’s see… oh.” *her face falls again* “I see here it was on sale when you bought it, so you won’t be getting the full sticker price back. And…” *she winces* “…you used your membership discount. So you’ll only be getting $17.85 back instead of the $52.95 printed on the price tag, is that okay?”

Me: “Yeah, that sounds about right. I think that’s what I paid in the first place, so that makes sense.”

Cashier: *blinking in surprise* “Okay, great. So let me just scan this in for you…”

(Her machine beeps at her and she flinches again.)

Cashier: “Oh. Uh, you paid cash, but I’m very sorry, ma’am, I can’t do a cash refund. It would have to be store credit. Is that okay?”

Me: “Yeah, that’s fine. I think I even have an old [Bookstore] gift card in here you could put it on, to save some plastic…”

(I rummage through my wallet. When I hand her the card I notice her staring at me, wide-eyed and incredulous.)

Me: “Sorry, is that not something you can do?”

Cashier: “I… no, I can do that. Thanks. It’s just… I’ve been here three hours and done six returns today. You’re the first person who hasn’t yelled at me for anything.”

Me: “Yikes! Really?”

Cashier: “Store credit makes people angry, I guess.”

Me: “People are ridiculous.”

Cashier: “You’re telling me. Anyway, here’s your card back. Your new gift card balance is $24.17. Thank you very, very much for shopping with [Bookstore] today, and for restoring my faith in humanity!”

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