Returner Burner

, | Right | December 26, 2015

(A customer walks up with some essential oils.)

Customer: “I have to return this; it’s been tampered with. You shouldn’t put this back on the shelf.”

Me: “Okay, would you like to just return it or would you like to exchange it?”

Customer: “I would like to exchange it.”

Me: “No problem! Just grab what you need and I’ll swap them for you!”

Customer: “NO. You need to grab it for me! I’ve had a very long day and I’m too tired for this!”

Me: “…Uh.”

(I remember that my coworker is behind the wall that we sort our returns, so I could leave to go grab it but if she wasn’t there then I wouldn’t have been able to.)

Me: “Sure…” *to coworker* “Hey [Coworker], I have to go grab something for a customer. I’ll be back in a second.”

(I run to go grab it and I’m quite perplexed by his attitude with me. Fortunately, one of my coworkers in that department helps me find it so I get back right away. I process his exchange.)

Customer: “Now, you better not put that one back on the shelf!”

Me: “Yep, and I double-checked to make sure that one wasn’t tampered with for you.”

Customer: “Thank you!” *leaves*

(One of my coworkers comes up to me.)

Coworker: “You should have just pretended like I wasn’t there. That’s what I would have done.”

Me: “I guess; I just didn’t want to make it more troublesome than he was making it out to be.”

Coworker: “I would have made it so awful for them. When people treat me like that, I purposely will make sure that the return will take much longer than it usually does. Such as, restarting the transaction over a few times.”

Me: “…I think, I’d rather just get them out of here as fast as possible so I don’t have to deal with them any longer.”

Coworker: “I’d rather stare them down and make them uncomfortable. I even do an overly happy/obnoxious voice just to make them mad.”

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