Returner Burner: Stamp Of Disapproval

The mailman does his drop-off at our store. At first, I think nothing of it.

A few minutes later, the assistant manager comes out. The small box in the mail was a customer creatively doing a return. She had literally mailed her purchases, which she had made in person, back to the store, along with her card information written on stationary. She didn’t even provide us with a stamped envelope, so our assistant manager had to pay for the stamp out of pocket so we could let her know we processed the return.

Even worse, she lived close enough to one of our locations that she would’ve saved more money by driving or having someone drive her to the store than she did by mailing it!

Related:
Returner Burner: Outside Attack
Returner Burner: The Store Card Scandal
A Different Kind Of Returner Burner
Returner Burner, Part 8
Returner Burner: International Edition