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Returner Burner, Part 6

| Right | December 16, 2016

(I work at a women’s clothing store and we offer price adjustments if you bought something at a higher price than it is selling for now.)

Customer: “I’d like to get a price adjustment.”

Me: “Absolutely. Let me just take a look.” *I look at her receipt and it’s from eight days prior* “Oh, I’m afraid we can only do price adjustments up to seven days, and today is day eight.”

Customer: *scoffs loudly* “I called this morning and was told I could do it, no problem.”

Me: “Oh, uh, do you know who you spoke with?”

Customer: “[Name close to MOD’s Name], maybe?”

Me: “Was it [MOD’s name]?”

Customer: “She told me I could. If you won’t do it, then I’ll just return all of these and buy them back again.”

Me: “Well, if that’s what you’re going to do, I guess I might as well just ring it in; it’s nearly the same process.”

(I process the adjustment and she leaves. I grab the MOD and ask her if she spoke with the customer on the phone.)

MOD: “Yes, she’s lying. I told her that it was only up to seven days and that if she bought it on any type of promotion, we couldn’t process it. It’s okay that you processed it. Now you know.”

Me: “So she called in to check, found out she couldn’t, and came in anyway?”

MOD: “Yup.”


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Has a customer ever tried to cross you and lived to regret it? What happened?

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