Returner Burner, Part 5
(I work in a busy baby store where people always return nearly their entire purchases two weeks later.)
Me: “Hi, how can I help you today?”
Customer: “I want to return these items.”
Me: “No problem. Do you have your receipt with you?”
Customer: “Yeah, here.”
(The customer hands me the receipt. I notice she is returning everything she purchased, at least 10 items, except a $5 t-shirt.)
Me: “Okay, so it will be [total] going back onto your card today?”
(The total was $5 less than the total she paid as she wasn’t returning the t-shirt.)
Customer: “What!? That isn’t right. I paid [total stated on receipt]. Why aren’t I getting all of it back. I should get all of it back!”
Me: “Um, madam—”
Customer: “See I will show you my bank statement”
Me: “Madam, the reason why you—”
(Before I can finish my sentence she starts shoving her phone in my face with her bank history on it.)
Customer: “See?! [Store] on the first of September, [total] was taken out of my account! Now give me that total back!”
(I begin to get annoyed so I raise my voice.)
Me: “I cannot return that total amount to you as you are not returning everything you purchased. You are not returning the t-shirt, is that correct?”
Customer: “Obviously.”
Me: “Therefore you will be getting the total amount back minus the cost of the t-shirt.”
Customer: “Well, you didn’t tell me that I wasn’t returning everything!”
(I completed the return just shaking my head. So did the customer waiting behind her.)
