Returner Burner, Part 5

(I work in a busy baby store where people always return nearly their entire purchases two weeks later.)

Me: “Hi, how can I help you today?”

Customer: “I want to return these items.”

Me: “No problem. Do you have your receipt with you?”

Customer: “Yeah, here.”

(The customer hands me the receipt. I notice she is returning everything she purchased, at least 10 items, except a $5 t-shirt.)

Me: “Okay, so it will be [total] going back onto your card today?”

(The total was $5 less than the total she paid as she wasn’t returning the t-shirt.)

Customer: “What!? That isn’t right. I paid [total stated on receipt]. Why aren’t I getting all of it back. I should get all of it back!”

Me: “Um, madam—”

Customer: “See I will show you my bank statement”

Me: “Madam, the reason why you—”

(Before I can finish my sentence she starts shoving her phone in my face with her bank history on it.)

Customer: “See?! [Store] on the first of September, [total] was taken out of my account! Now give me that total back!”

(I begin to get annoyed so I raise my voice.)

Me: “I cannot return that total amount to you as you are not returning everything you purchased. You are not returning the t-shirt, is that correct?”

Customer: “Obviously.”

Me: “Therefore you will be getting the total amount back minus the cost of the t-shirt.”

Customer: “Well, you didn’t tell me that I wasn’t returning everything!”

(I completed the return just shaking my head. So did the customer waiting behind her.)