Returner Burner, Part 3

| Right | April 7, 2016

(I work for the largest national book store in the US. I get this phone call.)

Customer: “Hi. I ordered a book off y’all’s website and was wondering if I could return it to the store?”

Me: “I’d be happy to check that out for you, ma’am. What was the name of the book?”

(She tells me and I look it up. The information tells me it is non-returnable, but I tell her I’ll check with a manager to be sure. Manager confirms my concern.)

Me: “I’m sorry, ma’am, but that item is non-returnable though the stores. If you wish to return it, you will have to ship it back. There should be a return label in the box and I’d be happy to walk you through it.”

Customer: “See, this is why I usually order from [the largest distributer of online goods and my employer’s biggest rival], you little b****.”

Me: *taken aback* “Whoa! But ma’am, if you bought it from [previously mentioned company] and wanted you to return it, you’d have to ship it back, too.”

(She hung up on me.)

 

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