Returner Burner: International Edition
(I have been working at this store only a few months. A customer walks in and asks me a ton of questions about one of our tool sets.)
Customer: “…and these are the best, yeah?”
Me: “Top of the line, sir.”
Customer: “What happens if these break?”
Me: “This particular set has a lifetime warranty, so just bring it back and we’ll exchange whatever you bring in then and there.”
Customer: “Can I call to exchange them?”
Me: “Our company won’t allow that, unless all of our stores close down, to be perfectly honest.”
Customer: “Oh. See, I’m shipping them overseas to a relative, and I need to make sure they can exchange them easily.”
Me: “There’s no way you can call to exchange. My recommendation is to just send them money and have them buy tools where they are.”
Customer: “They are nowhere near a hardware store where they live. Thanks anyway.” *leaves*
Me: *to Coworker* “Does that kind of conversation happen a lot here?”
Coworker: *sighs* “I’m surprised today was the first day you got it.”
Related:
Returner Burner, Part 7
Returner Burner, Part 6
Returner Burner, Part 5
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