Return The Clock On The Clock

(I work at an engraving kiosk in a mall. Most of our products are engraved and not returnable.)

Customer: “What’s your return policy?”

Me: “Oh, I’m sorry. I’m not completely sure, but it’s stated on this sign right here.” *points to sign right in front of her*

Customer: “You don’t know your return policy? Do you even work here?”

Me: “Yes, ma’am, I assure you I work here.”

Customer: “What does this mean, that engraved items can’t be returned? Why?”

Me: “…Once an item has been engraved with something like, ‘Love, Jim,’ it’s highly unlikely that anyone else would want that particular message.”

Customer: “Oh. I’ll buy this clock.”

Me: “Would you like anything engraved in it?”

Customer: “No.”

(Half an hour later, she was back to return the clock. I figure a. she was lonely and needed an object to accompany her through the mall, and b. she had a burning desire to test our return policy!)