Return Of The Returner: The Buyback

, , , , , | Right | December 2, 2017

(My store prides itself in a no-time-limit return policy.)

Customer #1: “I want to make multiple returns.”

(She has all the receipts and the tags are still on the clothing; however, I have to do each separately. I attempt to scan the first receipt, only to find it’s not in the system, so I check the date. It’s from over a year and a half ago. Because it’s not in the system, it takes longer to do, and I continuously have to call my coworker over to do overrides. My line starts building. I attempt to send customers to other tills; however, everyone wants to do returns. By the time I start her second return, which is about 15 months old, I have a line of five people waiting to do returns. My customer has five receipts in total, all over a year old, and it takes a good 20 minutes. We finally finish.)

Me: “Anything else I can help you with today?”

Customer #1: “Yes. I would like to buy them all back, now.”

(It takes all my strength not to start screaming at her. I smile and grab the clothing and sell them back to her. Since we no longer carry them in our store, each item is a dollar, plus tax! She returns about $60 to buy it back for $5. The customer leaves, and I am screaming internally.)

Customer #2: “Wow, you have a lot of self control; I would have jumped across the counter and strangled her!”

(Thankfully, the rest of the returns go quickly; however, everyone who witnessed the other woman can’t resist commenting.)

Customer #2: “Don’t worry; I bought this last week.”

Customer #3: *joking* “This is from five years ago; can I return it?”

(I also had one jokingly ask to buy her item back. Thank you, customers, for seeing how stressed I was and, despite being annoyed, making it your goal to make me feel better.)

 

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Return Of The Returner: The Return

Return Of The Returner

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