Restroom Results In A Rest From Service

, , , , , | Working | September 21, 2017

(My sister-in-law speaks English as a second language; communication is a challenge in most situations for her, and today is no different. My sister-in-law, my grandmother, and I go out for coffee before dropping her off at work.)

Cashier: “What would you like?”

Sister-In-Law: “Iced mocha.” *points to the both of us* “Them with me.”

Me: “Grande peppermint mocha.”

Grandmother: “Apple fritter, please. Where is the restroom?”

Cashier: “Around the corner.”

(When we get our orders, mine is fine, but not only have they misspell my sister-in-law’s name, but they have given her a hot mocha, and they have completely missed my grandmother’s order. I go up with my sister-in-law to help her talk to the cashier.)

Me: “She asked for an iced mocha and she got a hot one, and my grandmother’s apple fritter is missing.”

Cashier: “Oh, I heard her ask where the bathroom was and I forgot about it.”

Me: “Can we get the iced mocha and the apple fritter?”

Cashier: “Oh, I won’t do anything, since you got what you paid for.”

Me: “But you put it in wrong! Can you at least get a manager to void the transaction and re-take the order?”

Cashier: “Nope.”

(We were shocked that she wouldn’t do anything and neither would the manager. We had to get my sister-in-law to work, so she drank the coffee as it was, and my grandmother ate when we got back home. We are still waiting to hear back from corporate.)


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