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Resting Gift Face

, , , , , | Hopeless | September 27, 2019

(I am a fairly anxious teenager, working the till at a charity shop as a volunteer. The charity in question is a very big, well-known one. A man enters the shop and comes straight towards the counter. He’s got a very stern expression, and I’m concerned he’s here to make a complaint while my manager has stepped out.)

Customer: *sharply* “What do you do?”

Me: “Uh, the charity or me personally?”

Customer: “The charity.”

(I’m a little taken aback by his abruptness, and not sure how best to explain the work we do, because it has quite a broad scope, but I do my best:)

Me: “Well, we work with impoverished communities overseas to provide aid, like building wells and schools and, um, also medical care and education. We cover quite a lot of areas, really, but the aim is, I suppose, to help those communities become able to help themselves…”

(I go on in this vein for a while; I’m aware that I’m rambling, but the guy keeps frowning at me expectantly, so I keep talking. Eventually, I run out of ways to explain what we do.)

Me: “Did you have any other questions, sir?”

(Without another word, he pulls out a chequebook and writes a £50 cheque!)

Customer: “What name do I make this out to? Just [Charity]?”

Me: “Yes, sir! Thank you so much!”

(I guess he just had an angry face; he very patiently filled out a form so we could claim back gift aid for his donation, and then he walked out of the shop without another word. Despite his abrupt behaviour, he ended up making my day!)

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