Rest Of The World = Not America

, , , , , | Right | December 5, 2018

(I am currently the supervisor of the front end of a major supermarket in a small Australian town on the edge of the suburbs. I get called over by an employee who is dealing with a rather rude customer.)

Me: “Hi, sir. What seems to be your problem today?”

Customer: “Fire your d*** useless employee now!”

Me: “Okay, sir, please calm down and explain to me what the exact problem is.”

Customer: “This d*** employee won’t accept my rewards card! I never get good service here! You love taking my money, but I never get any service!”

(I turn to the employee and see he is holding a [Massive American Retailer] rewards card.)

Me: “Sir, I am sorry, but we can’t accept this card here.”

Customer: “I demand to talk to a supervisor! This is completely unacceptable!”

Me: “Sir, I am the supervisor currently working today. Now, please calm down and we will try to work this out down at the service desk.”’

(I ask to employee to save the transaction so I can recall it at the service desk.)

Me: “Sir, there is no way we can accept this card, as it is not a [Our Store Rewards Card]; this card is not valid anywhere in this country.”

Customer: “Why the h*** not? I always use this card!”

Me: “Because we are not [Massive American Retailer], and I can assure you nobody here will accept this card.”

Customer: “But I always use this card!”

Me: *seeing this is going nowhere* “Okay, sir, I will ring the closest [Massive American Retailer], and if they say it’s okay, we will accept it.”

Customer: “Finally!”

(I get my phone out and look for the closest store, which happens to be in Honolulu, thousands of kilometres away across the Pacific. As soon as they answer, I give the phone to the customer. I can only hear what he is saying, but he is turning beet red. After a few more seconds, he slams the phone down and turns to me.)

Customer: “Is this some sort of joke? Why did you call a f****** store in Hawaii?”

Me: “That is the closest store; we are in Australia, not America, if you haven’t already noticed.”

Customer: “You f****** idiots have no idea what you are talking about!”

Me: “Sir, please stop swearing. Now, would you like to finish your purchase, or would you like me to void it?”

(He then stormed out, muttering that he was absolutely in America and we just didn’t want to help him. I really didn’t know what to say after that.)

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