Respect Goes Both Ways
Medical Office | Right
| October 15, 2015
Patient: “I have an appointment with Dr. [Name].”
Me: “All right…”
(The patient has missed over half her appointment, so I know the doctor won’t see her, but I go ask anyway.)
Me: “Unfortunately, Dr. [Name] won’t be able to see you since you were over twenty minutes late for a forty minute appointment. We’ll have to reschedule.”
Patient: “I don’t want to see Dr. [Name], then. I want to see a different doctor that will respect his patient’s time.”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
