Replace Chicken Place

, , , | Right | April 24, 2018

(I work at a fried chicken and taco chain. I am working drive-thru on a pretty slow evening. A car comes up to the box.)

Me: “Welcome to [Store]. This is [My Name]. What can I get for you?”

Woman: “My boyfriend said that he placed an order here, and I want to know if it is ready yet.”

Me: “Sure! Give me one second and I’ll check with my manager.”

(I check with my manager but he has no call-in orders at all.)

Me: “Sorry, ma’am, but it seems that there’s no orders placed for anyone at this time.”

Woman: “Are you sure? I’m sure it was. My boyfriend told me!”

Me: “Are you sure he placed it here?”

Woman: “Yes! This is [Other Fried Chicken Place], right?”

Me: “No, ma’am, this is [Store]. [Other Fried Chicken Place] is located right down the road to the left.”

Woman: “Oh, thank you!”

(She drives off, and I explain what happened to my manager. We share a laugh, and a few minutes later I have a customer on the line again. I give my customary spiel.)

Same Woman: “Are you sure you’re not [Other Fried Chicken Place]?”

Me: *holding in laughter* “Yes, ma’am. We’re [Store].”

Woman: “Oh. Okay!”

(She drives off. I burst into laughter and my manager asks me what’s up. I explain that it’s the same woman again.)

Manager: “Don’t we have the name on the side of the building? And a sign?”

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