Repeating The Colorful Situation

(Our store has had chip and PIN technology for months, but guests still never remember that they need a PIN to use their chip card. A guest is using his wife’s card and doesn’t remember her PIN.)

Customer: “Can you hold this stuff for me? My wife’s in the car, so I’ll just run and ask her about the PIN.”

Me: “No problem.”

(I suspend his transaction and put his bags behind the guest service counter. The guest returns not even five minutes later.)

Customer: “Excuse me. I was just here and had to run outside to talk to my wife. The girl put my bags behind the counter and—”

Me: “Sir, that was me.”

Customer: “Oh.”

(I have a full head of vibrant purple hair, so I thought it was pretty funny he didn’t remember I had helped him; people always remember me because of my hair.)