Remodeling Your Expectations

, , , , | Right | March 5, 2019

(The store is doing remodeling from a basic grocery store to a more all-in-one store, and as a result, they have additional workers, aisles or even whole categories moved to a different location, roped-off and plastic-covered areas, and other frustrations. I have just gotten off work and my mom tells me she needs me to pick up a few things she forgot when she went shopping. Due to the store having changed everything, she is on the phone with me, walking me through to where she remembered items being a few days ago.)

Mom: “The next aisle should have [items].”

(I leave the current aisle, about to make a u-turn into the next aisle, when I see that they have blocked off the area with some plastic from the roof to the floor and that what sign was there has been ripped off. I don’t tell her this until I see that the next available aisle has items that in no way match the items she told me.)

Me: “Crap, they moved it.”

Mom: “Well, f***. Try to see if you can find them or somebody wearing the construction orange shirts that might be able to help you. Until then…”

(She keeps guiding me and, for the most part, the items are either in the area, or she’s close enough that I find them within an aisle of where she remembers them being. However, I have yet to find the items from the moved aisle until I finally approach one of the employees.)

Me: “Do you know where [items] are?”

Employee: “Yes, they are—“

(Sadly, I forget I had the phone to my ear and the employee is drowned out by my mom.)

Mom: “Why are you asking me? You just told me they were moved!”

(Realizing I’m dealing with both the phone and an employee at the same time, I release a sheepish chuckle. I’m performing my own pet peeve, so decide to hang up.)

Me: “Hang on. I found one of the guides; I’ll call you back.”

(As I’m hanging up, the guy looks somewhat shocked, and visibly braces for something.)

Me: “Yeah, can you show me where you moved [items], please? My mom, who I was talking to, was leading me around, but you must have moved them in the last few days.”

Employee: “Oh, yes! They are [directions]. Would you like for me to show you?”

Me: “That’s fine, but I’m sure they’d prefer you to stay in your area so that others can find you. But is something wrong?”

Employee: “No, I’m just shocked you got off the phone and actually asked, as opposed to yelling at me.”

(As I hear him say that last part, I cringe before shaking my head.)

Me: “Yeah, I can only picture it, as I passed by another guide that was getting the tenth-degree including every combo curse in the book.”

Employee: “If only it was that, but there’s been more than a few threats to stop the remodel or boycott the store.”

Me: “I worked at [Other Grocery Store] when they were doing their remodeling, so…”

(The employee gives me the “YES! SOMEBODY WHO KNOWS!” look before taking me to the item despite my protests.)

Employee: “Here you go — [items]. But can I see that [most expensive item in my cart] first?”

Me: “Umm, sure?”

(The employee placed a clearance sticker on the top of the item reading “25% off, valued customer” before handing it back and thanking me before leaving me completely shocked.)

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