Remembering Where You Made The Purchase Is Kinda On You

, , , | Right | July 19, 2019

(It’s a wonderful day of both happy and unhappy customers when this couple comes up to our desk.)

Wife: “We ordered these items days ago and received a call from you saying that they were ready for pick up! But when we arrived and checked in, they said our items aren’t here! Where are they?!”

Me: “I am sorry for the confusion on this issue. May I please see your receipt?”

Wife: “I don’t have it.”

Me: “No problem. May I please have the phone number it was purchased under?”

(The wife gives me her phone number, but I can’t find her in our system. I ask for the husband’s number, as well, but his number doesn’t pull anything up, either.)

Me: “I’m very sorry, but I can’t find your order.”

Wife: “That makes no sense! I received a call from you saying it was in!”

Me: “May I please see the number that called you?”

(She pulls the number up on her phone.)

Me: “I’m sorry, ma’am, but that is not our phone number. That isn’t even the number for our corporate office.”

Wife: “How can that be?!”

Me: “I’m not sure, but it definitely isn’t our number. Let’s try this.”

(I call the number that called her, only to be answered by our competitor’s automated answering system down the road.)

Me: “Ma’am, this number is for [Competitor] up the road.”

Wife: “Well, how did that happen?!”

Husband: “Because they are the ones you made the order with.”

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