Remember to Look Both Ways

Customers regularly drive into areas they are not supposed to be and have to ask how to exit the lot. This time, however, the customer has just pulled out of their space.

Customer: *Annoyed tone* “How do you get to the exit?”

I begin to answer and turn my head about fifteen degrees toward the exit. There are five large signs with arrows that say, “Exit This Way,” in my immediate sightline.

Me: “Uh…”

I recovered and explained how to get out, but the disconnect of realizing that they would have seen the signs if they had turned their heads slightly caused my brain to shut down for a moment.