Remember, Remember, The Fifth Of October
(It is about a half hour from closing when the phone rings. If you want to pay for delivery with a card, you have to do it over the phone.)
Me: “Thank you for calling [Restaurant]. This is [My Name]. Will this be for pickup or delivery?”
Customer: “Delivery, please.”
(We go through the normal ordering process of phone number, address, what she actually wants; when we get to the payment.)
Customer: “Yeah, I like, want to charge it.”
Me: “Okay, I just need your card number whenever you’re ready.”
Customer: “It’s [Number].”
Me: “Expiration date?”
Customer: “October 2014.”
Me: “I’m sorry, it’s coming up declined. Let’s try the number again.”
Customer: *in a huff* “Okaaay, it’s 4… 2… 3…”
(She’s saying each number slowly and dramatically, as if I processed it wrong because I’m stupid. I’m a bit disgruntled until the next part happens.)
Me: “And for the expiration, I have ten-fourteen?”
Customer: “No, October. Like, eleven-fourteen.”
Me: “Okay, I think I see the problem here. You’re all set and it’ll be about forty minutes. Have a great night.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.