Remember, Remember, The Fifth Of October

| Right | March 6, 2015

(It is about a half hour from closing when the phone rings. If you want to pay for delivery with a card, you have to do it over the phone.)

Me: “Thank you for calling [Restaurant]. This is [My Name]. Will this be for pickup or delivery?”

Customer: “Delivery, please.”

(We go through the normal ordering process of phone number, address, what she actually wants; when we get to the payment.)

Customer: “Yeah, I like, want to charge it.”

Me: “Okay, I just need your card number whenever you’re ready.”

Customer: “It’s [Number].”

Me: “Expiration date?”

Customer: “October 2014.”

Me: “I’m sorry, it’s coming up declined. Let’s try the number again.”

Customer: *in a huff* “Okaaay, it’s 4… 2… 3…”

(She’s saying each number slowly and dramatically, as if I processed it wrong because I’m stupid. I’m a bit disgruntled until the next part happens.)

Me: “And for the expiration, I have ten-fourteen?”

Customer: “No, October. Like, eleven-fourteen.”

Me: “Okay, I think I see the problem here. You’re all set and it’ll be about forty minutes. Have a great night.”

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