Remember Remember, Dismember Or Distemper
Me: “Thank you for calling [Pet Clinic]. How may I help you today?”
Client: “My dog is due for its dismemberment shot.”
Me: “Distemper? We can set up an appointment for that.”
Client: “Yes, dismemberment. I need my dog to get his dismemberment shot.”
Me: “Distemper.”
Client: “How much is the dismemberment shot?”
Me: “The distemper vaccine is [vaccine]. Would you like to set up an appointment for your dog to receive the distemper vaccine?”
Client: “Yes, please. I would like you to dismember my dog.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
