Remember, Folks, They Hate The Barrage Of Questions As Much As We Do!
Recently, my fast food store has added a new feature to earn points with orders. On our most recent “mystery shopper” audit, we lost some points for not asking if they’d like an appetizer, whether they had signed up for the points program, and whether they’d like to do so.
Our “service questions” are already bloated enough as is, but if we want to get a 100%, I’ll have to adapt to asking that. Sigh.
This is what transactions look like now.
Us: “Hello! How are you doing?”
Us: “For here or to go?”
Us: “Would you like a drink and appetizer?”
Us: *Rings up the order*
Us: “Are you part of our rewards membership?”
Us: “Are you interested in learning about it?”
If they say yes, we launch into a lengthy spiel about signing up for rewards: where to sign up, the fact that it’s free, how the points work, and what some occasional offers are.
Us: “Would you like any sauces?”
Us: “Have a good day!”
I miss the days when you could just check out the food and get going. Not a million questions to answer… or in my case, ask!
