Rejecting Vegetarianism Is The Cherry On Top
I work for a grocery store in the pickup department. Sometimes, we’re out of a product a customer wants, and when that happens we try to substitute a similar item. The customer can then accept or reject those substitutions.
We are out of non-organic cherries so I substitute organic cherries. The customer rejects this substitution. Okay, maybe the customer doesn’t know that we price match; that happens sometimes. Nope.
The customer calls in with an unrelated question and I bring up the cherries.
Me: “I saw that you rejected the substitution of organic cherries. I just wanted to let you know that we price match, so you would be getting the same thing for the lower price. Would you like the cherries?”
Customer: “No, I like meat.”
Me: “I’m sorry?”
Customer: “Organic means vegetarian. I’m not a vegetarian. I like meat.”
I tried to explain but the customer still didn’t seem like she understood, and she rejected the cherries in the end.
Question of the Week
Have you ever served a bad customer who got what they deserved?