Reinvent The Simple Comment

(A few weeks earlier I refilled a propane tank at a branch of a huge, multi-national oil/gas corporation. The clerk was a pleasant older gentleman whose demeanor totally cheered me up. I thought I would put in a good word so I asked for a comment form. I filled it out and mailed it. I get a phone call.)

Representative: “Hi. I’m [Name] with [Oil Company].”

Me: “Hi. Anything I can do for you?”

Representative: “We’re just trying to figure out your complaint.”

Me: “What complaint?”

Representative: “You sent us a complaint.”

Me: “I sent a comment card. The clerk that day was very nice and helpful.”

Representative: “…”

Me: “It wasn’t a complaint.”

Representative: “I’m not sure how to file this.”