Regroup When You Can’t Recoup

, , , , , | Right | November 8, 2018

(The store I work at has a “super double coupon week” every so often. However, there is a limit of twenty coupons per store card per day.)

Me: “Find everything okay?”

Customer: “Oh, yes.”

(I scan her store card and she tells me how she wishes she had more time to shop, but she has to pick up her grandkids from school. I see her with a big stack of coupons.)

Me: “Are you aware there is a twenty-coupon limit?”

Customer: “There is?”

Me: “Yes.”

Customer: “I didn’t know that. I never coupon, and I don’t have time to go through and pick out what I want.”

Me: “I can get a manager over to void the whole transaction.”

Customer: “Yes.”

(I call the manager on duty over.)

Manager: “What’s the issue?”

Customer: “I didn’t know there was a twenty-coupon limit. I spent over two hours shopping and I need to get my grandkids!”

Me: “She wants the whole transaction voided.”

(The manager voided the transaction, and we gave her overflowing cart to a bagger to put back. The manager ran to catch the woman and give her the coupons back, but she didn’t want any of them back.)

 

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