Registration Disassociation
(I answer a call.)
Me: “Hello, this is [My Name] speaking. How can I help you?”
Customer: “I need to activate this software I bought. Quickly now, I’ve already been on the line for too long!”
Me: “All right, ma’am, in that case, the system needs the registration number.”
Customer: “Why? Can’t you just see it on your screen and press the button?”
Me: “I apologize for the inconvenience, but I really need that registration number. Otherwise the system won’t let me in to activate the software.”
Customer: “Well, I don’t know how to find it!”
Me: “It’s not an issue, ma’am, I can guide you. Please go into the Settings menu. Once there, you go into the section About, and finally you click on Registration Number to display the 12-digit number the system needs.”
Customer: “That’s too difficult!”
Me: “Once again, I apologize for the inconvenience, ma’am. I’ll go more slowly. First, please go into the Settings menu. Please let me know when you have and I will move along.”
Customer: “Yeah, yeah, I know!”
Me: “Then, ma’am, please find the section titled About…”
Customer: “Hmm hmm.”
Me: “…then finally click on Registration Number to display the 12-digit number the system needs. Could you please read me that number?”
Customer: “I don’t have it!”
Me: “Ma’am, are you sure you are following the steps exactly?”
Customer: “I haven’t done any of that! Why should I do all the work?! Just activate the d*** thing already!”
Me: “I’d be happy to, but to do that I need the registration number!”
Customer: “You’re just a lazy idiot! Get me someone on the line who knows what they are doing!”
Me: “Just to confirm, you’d like for a supervisor to handle your file?”
Customer: “Get one on the line, child!”
Me: “Your request to have a supervisor handles your case has been logged as per our process. I will therefore disconnect this call and a supervisor will get back to you within a business week. Good bye, ma’am.”
Customer: “WHAT D—”
Me: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.