Refuses To Understand The Weight Of The Matter
(I’m a shift manager at a frozen yoghurt shop. It’s self-serve, and we charge by weight – doesn’t matter if it’s toppings or yogurt, it’s all $0.42 an oz. We have large signs above the yogurt machines, toppings, and entrance advertising this.)
Customer: *grabs a bowl, bypasses the yogurt, and fills it 2/3 of the way with chocolate sauce before setting it on the scale*
Me: *calculates her price* “That’ll be $4.53!”
Customer: “What?”
Me: “That’ll be $4.53 for you today.”
Customer: “For chocolate sauce?”
Me: “Yes, ma’am. We charge by weight; it’s 42 cents an ounce.”
Customer: “I know, but don’t you charge less for the toppings?”
Me: “Everything is the same price.”
Customer: “You’re charging me $4.53 for chocolate sauce?!”
Me: “Everything is priced by weight, 42 cents an ounce, both toppings and yogurt.” *I point to one of our signs*
Customer: “I’m not paying over four dollars for chocolate sauce! [Local Ice Cream Shop] charges 50 cents for their chocolate sauce!”
Me: “They charge 50 cents for a scoop of chocolate sauce on your ice cream. We charge by weight for all our items. You got a bowl of chocolate sauce.”
Customer: *shaking her head vigorously* “I’m not paying this much for chocolate sauce.”
(Before I could say anything, she immediately threw the unpaid for bowl of chocolate sauce in our trashcan and turned to leave. Now angry, I started to say that she needed to pay for the food she got, but she just shot me a furious look and hightailed it out of there.)
Question of the Week
Have you ever served a bad customer who got what they deserved?