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Refuses To Acknowledge A Convenient Truth

, , , , , , | Right | December 15, 2021

A new coworker at the box office is being screamed at by an old lady, and he seems quite flustered. Since I’ve been with the theater a few years, I wander over and tell him to take five. I turn to the old lady. The entire time, she’s speaking with a raised voice and a VERY condescending tone.

Me: “What seems to be the issue?”

Old Lady: “I bought tickets online, but that brat won’t give them to me!”

Me: “All right, I’ll see if I can help. The website should have either texted or emailed you a QR code we can scan. Do you have that?”

Old Lady: “Ugh, no! I don’t have a QR code!”

Me: “Do you have a smartphone? You should be able to bring it up via email.”

Old Lady: “NO! I don’t need a smartphone!”

Me: “That’s all right. Did you write down the confirmation code for the tickets? I can print them off if you have that code.”

Old Lady: “NO, I DON’T HAVE SOME STUPID CODE! You know, this is ridiculous! I bought tickets online so it’d be more convenient, but you idiots aren’t being much help!”

Me: “So, no confirmation code. Do you have the card you used to buy the tickets online? If you do, I can just swipe that, and they should print out.”

Old Lady: “NO! I have three cards, and I don’t know which one I used! And I’m not giving you all three of my cards to swipe!”

Me: “Well, ma’am, I’m sorry, then. If you don’t have the QR code or confirmation number, and you won’t give me your card to swipe, I have literally no way of redeeming your tickets. I’m afraid there’s nothing else I can do.”

Old Lady: *Shrieking* “THIS ISN’T VERY CONVENIENT, YOU JERK! I WANT YOU TO CHANGE THE WEBSITE! I BUY TICKETS ONLINE TO BE MORE CONVENIENT! I DIDN’T KNOW I HAD TO BRING IN PROOF TO REDEEM MY TICKETS! YOU SHOULD JUST KNOW I HAVE TICKETS IF I COME IN AND SAY I DO! I’M GOING TO SPEAK TO YOUR MANAGER! I WANT YOU TO REDO YOUR WEBSITE!”

She continues on a tirade for several more moments before suddenly reaching into her pocket and throwing a piece of paper at me.

Old Lady:Here! This was the only thing I brought in. It’s some stupid number the website emailed me!”

I enter the number into the register and her tickets immediately spit right out.

Me: *Handing her the tickets* “Ma’am… this was the confirmation number I asked you about.”

Old Lady: *Screaming* “HOW WAS I SUPPOSED TO KNOW THAT?!”

The website literally labels the confirmation number as “confirmation number.”

Me: “Ma’am… I really don’t know what to tell you.”

She went on another tirade about how we weren’t “convenient,” insulted the other cashier and me one more time for good measure, and stormed off.

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