Refunder Plunder

, , , , , | Right | September 27, 2018

(I work in a pawn shop. I’m working on the retail floor when a customer approaches the counter and presents a phone and a receipt, complaining that the phone doesn’t work, and asking for a refund.)

Me: “Oh. Where’s the battery casing?”

Customer: “It came that way.”

(This sets off alarms in my head, since I normally work as a buyer in my store, and I know I’d never accept a phone that had an exposed battery, even to sell for dirt cheap. I look up the item with the information on the receipt.)

Me: “Huh, my system’s saying this phone was already refunded on the same day it was bought.”

Customer: “What? No, it wasn’t! Can’t you just give me the refund?”

Me: “I can’t, man, because of what the system’s saying. I’ll have to have a chat with my manager.”

(I go to my manager with the phone and receipt, and he notices something I didn’t: the photo on the system from when the phone was purchased is slightly different from the phone I’m holding, and we confirm it’s definitely a different phone of the same make. I go back to the customer.)

Me: “Sorry, man, I can’t do the refund. See here? The model number is different, the serial number is different, and the photo we have in the system is different. That phone is actually on our shrinkage bay right now. If you bring me back the right receipt, I can give you a refund though.”

Customer: “Bulls***! Give me my refund! Why would I still have this receipt if it was refunded?”

Me: “We don’t need to keep the receipts, dude; we just need to see them to do the refund. But again, if you bring me the receipt for this phone, I can do the refund for you.”

Customer: “Bulls***! It’s the same phone! Give me my refund!”

(This pretty much repeats back and forth about six times. I’m honestly close to laughing at this point. It’s so painfully obvious from his reaction that he’s trying to scam us, but I’m not about to directly accuse him. I continue playing dumb and tell him that if he brings me the right receipt I totally can do the refund.)

Customer: “F*** you guys. Bunch of f****** thieves.”

(The customer stormed out, continuing to swear loudly. He also called us snitches, for some reason. No idea how that works.)

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