Refunder Blunder: The Halloween Edition
It is spooky season — three days before Halloween — so, of course, our costume store is absolutely swamped and we’ve run out of most rental costumes.
Customer: “If I don’t like the costume, can I bring it back for a refund?”
Me: “We have changing rooms to make sure you’re 100% happy with your costume before you purchase it.”
Customer: “What if I bring it home and then don’t like it?”
Me: “We don’t accept refunds after Halloween on items purchased before Halloween. Also, this close to October 31st, we would only accept a refund if the costume had a defect, which we would implore you to detect when you try on the costume before buying it.”
Customer: “What if I wanted to refund it on November 1st?”
Okay, so she’s not listening.
Me: “As I said, ma’am, we don’t accept refunds after Halloween.”
Customer: “How long after Halloween? What if I came, like, a week later?”
Me: “Indefinitely, ma’am.”
Customer: “Well… what about—”
Me: “Ma’am, you are not going to be able to wear a costume for a Halloween party and then return it after you don’t need it.”
Customer: *Huffs* “That’s bad business!”
Me: “Actually, the opposite of that is true. Are you buying the costume?”
Customer: “How about if I return it when—”
Me: “Next customer!”
Related:
Refunder Blunder, Part 61
Refunder Blunder, Part 60
Refunder Blunder, Part 59
Refunder Blunder, Part 58
Refunder Blunder, Part 57
Question of the Week
Have you ever served a bad customer who got what they deserved?
