Refunder Blunder: The Game
A woman comes in to get a refund on three video games. She hands me the receipt and I instantly know this is not going to go well.
Me: “Ma’am, you got all three of these games for free during our buy-two-get-one-free deal. I can’t process a refund for free games.”
Customer: “What are you talking about? I spent $30 on these games, so I should get a refund of $10 since I brought back a third of my purchase.”
Me: “If you take a look at the receipt you gave me, it shows the exact price of each game you purchased. See, these three games are here, here, and here. They all have a zero next to them, meaning these were the games you did not pay for due to the deal. There is no money to refund to you since you did not give us any money for these games.”
Customer: “Are you calling me a thief?!”
Me: “Let me call my manager.”
She did not get a refund on her free games.
Related:
Refunder Blunder, Part 56
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53
Refunder Blunder, Part 52
Question of the Week
Have you ever served a bad customer who got what they deserved?
