Refunder Blunder, Part 80
I’m working in retail in college. After the holidays, two girls come in, probably sixteen to eighteen years old. They want to return a couple of Christmas gifts.
I scan the items.
Me: “Since you don’t have the credit card used to buy these, I can only give you store credit. If you want the money back, you’ll need to bring the original card.”
They nod, choose the store credit option, and leave.
A couple of hours later, near closing, I’m working through the last line of customers. I spot the same girls again… this time with an older man, I assume is their dad.
The entire time they wait in line, the dad is making comments about how slow I am, staring me down like I personally insulted his ancestors.
They reach the counter. He immediately throws the gift card I issued earlier onto the counter.
Customer: “I’ve got a funny story for you.”
He points at the girls.
Customer: “How the f*** do two girls come in to return something and get store credit?”
Me: “Well, sir, I explained to them that they needed the card used on the purchase for a full refund.”
Customer: “It’s my card. Give me my d*** money.”
Me: “Great. Do you have the card with you?”
Customer: “No, I don’t. What the h*** does it matter?”
I explain, slowly, how returns work without the original card. The same process I explained to his daughters, only this time even simpler.
The entire explanation, he fires insults at me.
Customer: “You’re a moron. Lazy. Rude. This is the stupidest policy I’ve ever heard. You’re the only store that does this.”
It is, of course, standard practice everywhere.
He demands a manager. My manager walks over; he’s seen and heard the whole exchange.
Manager: “Sir, to issue a refund to a card, we must have that card physically present. Otherwise, the return can only be issued as store credit.”
It’s almost word-for-word what I said.
I just stand there beside him with a s***-eating grin, staring at the guy while he realizes it wasn’t me who was the problem.
Related:
Refunder Blunder, Part 79
Refunder Blunder, Part 78
Refunder Blunder, Part 77
Refunder Blunder, Part 76
Refunder Blunder, Part 75
