Refunder Blunder, Part 8

(A woman approaches me with a 12-pack of soda in her cart.)

Customer: “I found the sodas in the parking lot.”

(I’m thinking, ‘wow, nice person! She wants to give them to whoever forgot them!’ Then she says:)

Customer: “I don’t really like the flavor, and I want to exchange them for another kind.”

Me: “Wait, to clarify: you found some sodas in the parking lot and want to exchange them?

Customer: “Yes.”

Me: “Uh… I needed to ask my manager.”

(I ask my manager out of earshot.)

Manager: “H***, no! Is this woman out of her mind?!”

(I ended up telling her she could keep them if she wanted, but we were certainly not going to refund or exchange them. She rolled her eyes, grumbled, and handed the sodas over.)