Refunder Blunder, Part 74
Many years ago, I worked at a little dingy movie theater. It was my first job, super easy and lax. I opened box office every day of the week. This guy used to come, and not even joking, for almost every single movie would walk out thirty minutes to an hour in and come up to me and demand a refund.
Me: “What is the reason for a refund, sir?”
Customer: “The movie was awful!”
I had to then call my manager in every time who would talk to him about it, had to follow procedure and then refund the guy.
One day this guy doesn’t show but our relief is short-lived.
Around 1 PM and a little bit of a crowd picks up, I’m the only one in the box office and trying to get through the line, then this guy comes up, but it’s a little different now. He has a ticket from another movie theater.
Customer: “The customer service at that theater was awful! And the movie was awful!
He slides the ticket to me.
Customer: “I want a refund.”
Me: “Uh… we can’t refund another theater.”
Even though there’s still a line and impatient customers, he starts raising his voice.
Customer: “That’s bull-s***! I’ve been a loyal customer for years!”
I call my manager in the hopes of getting the line moving. He comes in knowing very well what to expect. I start taking other customers while my manager deals with this guy. After the line dies down and it’s a break between shows he’s still talking to him.
Customer: “I should at least get in for free because I spent money on the ticket to the other place!”
Manager: “I’m not going to do that, sir.”
Customer: “Then I might not come back!”
Manager: “I really don’t care if you never come see another movie here again.”
Customer: “Is that how you talk to a loyal customer?!”
Manager: “You’ve walked out of every movie you’ve ever seen here and got a refund every time. You seem to hate all movies, and you cost us money. If you never come back, you’ll be doing us a favor.”
Customer: “F*** you!”
Sadly, this guy called corporate, complained, got some free movie passes, and smugly came back every week to use them. It was fun seeing his smug look on his face disappear when he inevitably came out of the movie after half an hour and was told he couldn’t get money back on a free guest pass.
Related:
Refunder Blunder, Part 73
Refunder Blunder, Part 72
Refunder Blunder, Part 71
Refunder Blunder, Part 70
Refunder Blunder, Part 69
