Refunder Blunder, Part 64

I worked in retail, and at my particular store, our return policy was that you had to have either a receipt or the price tag with the item.

This woman came in one time and made a purchase, and I handed her her bags.

Customer: “Can I have another plastic bag, please?”

Me: “Sure.”

I didn’t think anything of it and handed her one. She proceeded to dump the entirety of the contents of her purse into the bag. Then, she handed me her now-empty purse.

Customer: “I want to return this.”

It was scratched and torn in places and had obviously been used for a few weeks at the very least but more likely a few months. Shocked as I was, I still kept my cool.

Me: “Do you have your receipt or the price tag for it?”

Customer: “Of course not! Just return it! They’ve done it for me at the other store before. I know you can do it!”

Me: “Um… without a receipt or a price tag, we have no way of even knowing if you purchased it here, much less of knowing the price. I’m sorry, but our policy is that I can’t return it without one of those two.”

She stormed away, looking very silly with an empty purse and all of her purse contents in a shopping bag.

Related:
Refunder Blunder, Part 63
Refunder Blunder, Part 62
Refunder Blunder, Part 61
Refunder Blunder, Part 60
Refunder Blunder, Part 59