Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Refunder Blunder, Part 62

, , , , , , , | Right | December 20, 2022

A lady buys tickets for a movie for her, her daughter, and her husband for later on in the evening. She comes back later.

Customer: “My husband can’t make it, so I want a refund for his ticket.”

Me: “Of course!”

I refund the ticket and hand her the receipt.

Customer: *Suddenly freaking out* “You just refunded $8.25 to my card!”

Me: “Yes, that was the cost of your husband’s ticket.”

Customer: “That’s too confusing for me! My total was $21.75! I need all $21.75 back and then I’ll buy the tickets again.”

I end up refunding the rest of her money, and hand her the refund receipt.

Customer: “Wait, now I have two refund receipts! This one says $8.25 and this one says $13.50!”

Me: “Yes, together they add up to your original total of $21.75.”

Customer: “That makes absolutely no sense! I need one receipt with the entire purchase on it!”

Me: “Since I had already refunded your husband’s ticket, it’s impossible to get one receipt for you.”

Customer: *Screaming* “You b****! You’re trying to rip me off! Get me your manager!”

Exasperated, I call my manager and he deals with her outside. When he finally gets her to calm down, she comes back to the box office to buy her tickets again.

Customer: “The two receipts added up to my total, obviously. You should’ve just said that.”

I smile sweetly at her.

Me: “How silly of me. I apologize for taking up your time.”

I almost tore my hair out that afternoon.

Refunder Blunder, Part 61
Refunder Blunder, Part 60
Refunder Blunder, Part 59
Refunder Blunder, Part 58
Refunder Blunder, Part 57

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

I have a story to share!