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Refunder Blunder, Part 58

, , , | Right | January 28, 2022

I’m the acting service manager at a major supermarket. It’s 3:00 pm on a busy Friday afternoon and I’m attending to the customer service desk. A lady walks up and I can tell by the look on her face that this is not going to be great.

Me: “Can I help you?”

Customer: “Yes! I came through before and bought this banana and the stupid girl charged me twice.”

Me: “I’m sorry about that. Let me fix it for you.”

I take her receipt and scan it to do the refund.

Customer: “Don’t you guys ever answer your phone? I’ve rung six times to try and sort this. Now I’ve had to waste my fuel and come all the way down here!”

Me: “I’m really sorry, madam, but it’s down to us here at the service desk to answer the phone and it’s been a really busy afternoon, so I haven’t been able to answer the phone.”

Customer: “Hmph… ridiculous!”

Me: “I’m really sorry about the hassle. Here’s your refund. Have a nice day.”

The customer snatched the money and stomped off. The total amount of her double-charge refund? Forty-five cents! Lady, the cost of the phone call and fuel would be more than that refund!

Refunder Blunder, Part 57
Refunder Blunder, Part 56
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53

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Tell us about a customer that lied or scammed to get what they wanted.

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