Refunder Blunder, Part 58
I’m the acting service manager at a major supermarket. It’s 3:00 pm on a busy Friday afternoon and I’m attending to the customer service desk. A lady walks up and I can tell by the look on her face that this is not going to be great.
Me: “Can I help you?”
Customer: “Yes! I came through before and bought this banana and the stupid girl charged me twice.”
Me: “I’m sorry about that. Let me fix it for you.”
I take her receipt and scan it to do the refund.
Customer: “Don’t you guys ever answer your phone? I’ve rung six times to try and sort this. Now I’ve had to waste my fuel and come all the way down here!”
Me: “I’m really sorry, madam, but it’s down to us here at the service desk to answer the phone and it’s been a really busy afternoon, so I haven’t been able to answer the phone.”
Customer: “Hmph… ridiculous!”
Me: “I’m really sorry about the hassle. Here’s your refund. Have a nice day.”
The customer snatched the money and stomped off. The total amount of her double-charge refund? Forty-five cents! Lady, the cost of the phone call and fuel would be more than that refund!
Related:
Refunder Blunder, Part 57
Refunder Blunder, Part 56
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53
Question of the Week
Have you ever served a bad customer who got what they deserved?