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Refunder Blunder, Part 58

, , , | Right | January 28, 2022

I’m the acting service manager at a major supermarket. It’s 3:00 pm on a busy Friday afternoon and I’m attending to the customer service desk. A lady walks up and I can tell by the look on her face that this is not going to be great.

Me: “Can I help you?”

Customer: “Yes! I came through before and bought this banana and the stupid girl charged me twice.”

Me: “I’m sorry about that. Let me fix it for you.”

I take her receipt and scan it to do the refund.

Customer: “Don’t you guys ever answer your phone? I’ve rung six times to try and sort this. Now I’ve had to waste my fuel and come all the way down here!”

Me: “I’m really sorry, madam, but it’s down to us here at the service desk to answer the phone and it’s been a really busy afternoon, so I haven’t been able to answer the phone.”

Customer: “Hmph… ridiculous!”

Me: “I’m really sorry about the hassle. Here’s your refund. Have a nice day.”

The customer snatched the money and stomped off. The total amount of her double-charge refund? Forty-five cents! Lady, the cost of the phone call and fuel would be more than that refund!

Related:
Refunder Blunder, Part 57
Refunder Blunder, Part 56
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53

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